Visitor Feedback Book 2!
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From: ex-employee Cranberry
Subject: visitor feedback #25
Where are you from: If you can get a group of ex-employees together we will put you in our law-suit.
I feel bad for the customer who said he need parts. Maybe home-depot would carry something suitable. Without Pacesetter offices being opened. I doubt he could even get in touch with a service line.
From: carnberry ex-employee
Subject: Cal Kid
I have gone to different functions in pittsburgh where Dan Oranoto has taken part of. I am to trying to e-mail him as well. No response yet, I send one everyday. He is a very busy man.
Does anyone know if there are law-suits in San Antonio.
or in Omaha. That reporter Sam Spatter wants to know ASAP.
The only numbers that work currently on Madden's cell phone but guess what? He ain't answering.
From: J.K's Spirit
Subject: Tid Bits
How pathetic. Perhaps the guys in charge can sell air travel and discounted hotel stays in Vegas when this is over and done with. Just think of all the opportunity the EXECUTIVES had right in their lap. People want to be led, Pacesetter's big brass just can't/didn't seem to understand.
"Let's see, we can tell them about the services, yeah that's the ticket, the services brought us down." No here's another good one, "The mileage is tanking us," blah blah blah
Let's see: Vp Executive of Sales
National Sales Managers
Regional Sales Managers
District SAles Managers
Office Sales Managers
Assistant sales Managers
Senior Field Trainers
Who over see's all these sales manager(s)?
Who then manages the sales people in the field ?
Maybe the big, "Customer Service" banner/poster they got hanging on some wall. Do they still even have a customer service banner or have they got rid of the customer service department. Why in the world would someone who paid top dollar for their product expect some sort of customer service ? I almost forget its them darn customers who are sinking them. Ever why they have so many services ? Maybe they can move some of that sale power into the customer service office, you may have to have a phone line installed but its a small cost to keep the customers satisfied.
I'm living off a trust fund,
Subject: reply #3
My Pacesetter story is identical to your sons. Almost word for word. For a moment I thought you were my mother. I have also been threatened by the debt collector. I refuse to pay. See this link, it has some great info on crooked debt collectors.
From: ex-employee cranberry
Subject: Pacesetter Blog
After what they did to everyone, what use to be an ordinary web-site of Pacestter has turned into a Famous Pacesetter Blog. It's great how much feedback comes into this site.
Thanks to you, whoever you are. for starting this website.
Admin's Response: I'm just glad it has been able to help.
From: OBSERVER FROM THE PAST. "HELP ME UNDERSTAND"
Subject: People Are Our Most Valubale Asset
I think once upon a time this was the co. motto.
From what I hear the company has a few loyal souls left
attempting to stand by their company. Its come to my attention
through many sources they haven't been paid as well.
I wonder if the Executives know who they have left standing. Give the Executives a little more time those left standing will also he hurrled over. I'd be willing to bet that right under their noses with the few people they have left the lunatics could still turn a cool million. Oh yeah, being paid is also a driving force. Oh yeah, being treated with professional courtesy is also a driving force, and oh yeah
hard to go to their customer base for more business in a pinch like they have in the past, that customer "UNSERVICE" will get you all the time. Maybe, Just Maybe running a big business requires more then they can bring to the table.
In closing, what is really shameful the unwillingless to rally their people in hard times, why ? Somewhere along the way they must have forgotten people (customers, employess) are the most valuable asset in the direct sales game.
From: cranberry ex-employee
Subject: newspaper ads (Hiring)
It doesn't (surprise) me that they think they our capable of running this company under another name. What shocks the hell out of me is Larry Krempaski has a voice-mail box with know indication of a company name to leave a messege too.
Boy!!! Their off to a good start. It just goes to show you what idiots they really our. Their still trying to diquise themselves.
Pennysaver has ads for marketing with a 1-800 number. And they all have Larry's voice on them. f--k-y-u Larry, get a real job.
Subject: New name ALTIMA
Please dont shame the Nissan corporation by using their name as yours. you already stole The relentless persuit of perfection from them. Why not call your new(OLD) company something that truly applies, Like (We screwed our last customers and employees windows and dooors.) Bettter yet just do whats right and don't open at all. Clean the mess up from your last efforts. Before you try again remember all the people you stole from and lied to. Remember Gary God will punish you for the way you are treating people. So before you walk in that church on Sunday you better do some soul searching as to whom you conduct business with. Iskra and Madden are not known for their ethics only their greed!!!!!!!!!!!!!!!!!!! If Iskras company was such a success why isnt Pacesetter #1. Because he got lucky!!!!! Take away that big name (Retail Giant you know the one, Starts with an S.) And he would still be a has been rocker from the sixties. Like his music he was a one hit wonder in business as well. The man upstairs will punish all of you for your selfish acts of greed. Greed by the way is one of the seven sins. You will fail in this effort.
I hope you learn your lesson
A very ex employee
It sounds like Tierra Portfolio Services should be contacting Gary(is a crook) Iskra, Mickey mouse ( I mean Mickey Madden) Gary F-*&^^&, I mean Gary Kluck, and Joe (shit in your face) Schoutte. They would stay busy the rest of the year trying to collect all the money they owe to employees and customers. I just wonder how many tubes of KY jelly they have used so far.
Subject: Tierra Portfolio Services
I am sorry to hear of the way pacesetter has screwed you all. I am no exception. I was employed by pacesetter for 3 months (as a �factory rep�). In those 3 months I drove over 20k miles and worked 60hr weeks. In the end I had "made" about $2400. In hindsight it seems impossible that I believed the pacesetter dream. I'm glad I have a conscience and didn�t screw people like I had been taught to do. Anyway, I have been recently contacted by �Tierra Portfolio Services� about a debt of $1100 to pacesetter (�commission draw�). For any of you that have also been contacted by these people please see this site, ( http://www.creditinfocenter.com/rebuild/debt_validation.shtml ) I have found no proof that this company is legit. It is registered nowhere that I have been able to find. IT WILL BE A COLD DAY IN HELL BEFORE THEY RECEIVE ONE RED CENT FROM ME. Any company affiliated with pacesetter in any way CANNOT BE TRUSTED. Please do not waste your hard earned money by paying these scammers.
May pacesetter burn in hell.
Subject: no reason for concern
Its funny how we put our trust in those in charge and all they did was lie to us and tell us its fine. Next time you feel the need to play big shot do not tell us there is no reason for concern. Lets see bounced checks, no product,no leads and oh yea you do not even have the balls to mention when we are going to see a paycheck. Wake up and smell reality. By the way do not ever play the religion card as a way to justify your plan. Sleeping well
From: Dont call me I'll call you
Subject: New company
Attention to all that has been f@#&*% by Pacesetter:
rumor has it Pacesetter will be opening up in July under the new name of Altima. This is your chance for pay back for everyone that has been f%$*&% by Pacesetter.
Don't you dare call me back to work-I know your new name and you f&*^%$ me. I want to f^&% you back!
You ain't f&%^$%@ me no more!
From: Tamara Phipps
Subject: kitchen cabinet refacing
I guess I got lucky and only lost my deposit of $650. I think the company is still succeeding because they give the lowest bid on their cabinet refacing. I signed the contract (said I'd pay cash at the end of the job, I think that was lucky also-no financing contract). They called in June and said they were coming on a certain Friday, I took the day off of work, but they never showed up. And I haven't heard from them since! My frequent calls have all been to voice mails-can never reach a real person. So I learned an expensive $650 lesson!!!! Has anybody out there talked to a real person from the company after getting into problems?
From: cranberry ex-employee
Subject: Pacesetter Number
This number is Larry Krempaski's voice-mail.
It's his voice. And he sure doesn't say HI THANKS FOR CALLING PACESETTER!!!
what an idiot.
From: cranberry ex-employee
Subject: Response (Jason)
Supposively, Larry Krempasky still is at Pacesetter, He is hiding out with the MOB SQUAD in the Cranberry Office.
I agree he was definitely a well wrapped package. His smile
really got on my nerves. And he did think he new everything.
Subject: Response to #126
Subject: Response to #127
I was a sales manager in St. Cloud for 2 years. Give me a call and I will tell you how to help your parents out. 320-290-8488. Thanks
Does that moron Larry Kerpanski still work for pacesetter. I never did like him. All of his ideas were pathetic, no wonder the company is falling apart, with people like him.
From: cranberry ex-employee
Subject: Cranberry News
So it seems (Iskra-Madden-Aloe) our hiding out in the
Cranberry Office. Their is only one manager-senior-and 2 employees with the vision of being a manager someday!!! What the f--k.
Channel 11 News in Pittsburgh will air their story July 4th
2005. Which is Monday. Sit back relax and enjoy the news.
Save the best for last: Cranberry Installers our reported seem in Wheeling drinking beer on the job. Poor Boys!!!!
Our you stress about your current job status??? Inquiring
minds want to know.
Subject: leaking windows cracking discolored caulk - office left town
My parents got the Pacesetter windows installed last fall. After many repeat installations and mistakes called on they have left town. The large picture window leaks water into the room, the caulk is discoloring and cracking, (besides them using black on brown windows), out of plumb, unlevel, wrong window ordered. What else could happen once they said they got it right. The business office has left the building in St. Cloud MN. Leaving my retired parents with unanswered phone calls, visit to a empty office. They too are limited income eldery and need justification for the poor workmanship, labor installation, and unanswered phone calls. My father has Alzheimer's, quad heart bypass, parents do not need this stress in their lives. Thanks to Walmart in St. Cloud MN allowing Pacesetter to set up a booth in their store, my parents are now another victim. Any help is appreciated.
Looking for help in this matter. Any phone numbers or
From: an ex sucker
Subject: the motto
They THINK the worst
They EXPECT the worst
They ARE the worst
The power of negative thinking has enabled the "top of the line" people the screw people far more than was imaginged, blah, blah, blah.... You all get my point
From: Earl Thomasoni
Subject: Phil/Harley Save Us!
What a joke. You've heard of Planned Parenthood the non-profit agency. How about Planned Bankruptcy the for massive profit agency. Any complaints can be directed to Phil and Harley at their new lawyers web address Didwe Milkem & Howe Attorneys at Law. Bankrupt allright, morally that is. Signed, The Unknown Comic
From: Pacesetter Hater
Subject: Response to #111 and more
#111-Feel yah! But of all people to be asking for a hand (money) you're asking the wrong people. Remember we're behind in all our bills or just straight out hit the ditch. After all we haven't been paid for how many weeks of work? We are all in the same boat. Maybe we should get our own website for donations to pacesetter employee's that got screwed out of months pay. This is for the guys at Pacesetter that screwed us--Get ready you are next---you aren't going to get away with it! You will either have to pay us or go to jail and or h...! Numbers where they can be reached. 1-866-508-0451---1-800-228-9274 or 616-940-0685 ext. 251, 225,241
From: got money
Subject: check is in the mail
When i see kluck trade in his mercedes for a focus then i will know that he is broke. Dont tell me you are owed money to and still drive your mercedes. All you need to do is payyour employess the money we are owed and most of this goes away. Next will be all the customers down payments you have not retured.
From: Does it matter??
Subject: Phone #
Local #: (If it's still connected) 616-940-0685
800 #: 800-567-0178 Ext. 225, 241, or 229.
From: Brad Stout
I am an attorney in Michigan who has a client who paid Pacesetter $7,500 in February for an awning that is no longer manufactured. We are no longer able to even communicate with Pacesetter as there is no one answering their phones and messages are not returned. Can you provide me the phone number and address for their General Counsel?
Subject: Kicking Myself
My biggest problem; I'm a dedicated worker & never a boatrocker. I didn't want to believe that the company I've hitched EVERYTHING to was going to do all the things they've done. All the signs were there, waving wildly in front of my face, one right after another, long before the lies began to appear in the form of official memos.
I'm kicking myself for not having a 'Plan B' in place. And as a result, me & my family are broke & homeless, w/ car taken away, and with no final paycheck to get a fair start. (Gary Kluck-Kluck is not returning my phone calls)
One good thing I've learned from all this: It's just like having both hands in a cast & having to take a piss. - You really find out who your friends are.
I'm moving on while fighting for the money I'm owed !!!
From: fed up
To: Rigge #110
Aren't you the fool. Still sitting there in an office working your butt off for a company that butt f%$#@! you.
Like getting it that way? Have you no other choice. You have a lot of confidence in a company that has messed up alot of peoples lives, and your's. You must be one of them their talking about, not wrapped too tight. Sounds like your still looking for glory from pacesetter oh oh excuse me what is their new name. Don't you think that all these people that got screwed by pacesetter won't get the word out to the public that they are previously pacesetter? Dare they call back ex-employees that are now laid off. Now wouldn't that be screwed up! Those people will be back with a vengence so down goes the new named company. Get what they deserve. Rigge too many lives were destroyed from this. Get your head out of you a..! See the light!
Subject: pacesetters owners suck
From: Unknown Comic
Subject: Have it your way
To the higher ups, better known as the 4 stooges (Iskra, Aloe, Madden, Kluck). I heard through the grapevine that Burger King is looking for a few good men. I also heard that you could have it your way and not worry about lying. However, I don't think you guy's will ever work in your hometown again, except for maybe Hometown Buffet ;). If you can make it through the background check. Did I say CHECK? What I meant to say was I have a serious disease called "MYFUNDSARELOW". I need backlog installed so I can pay you with a jimmy check. BOUNCE BOUNCE BOUNCE !!!!!!
By the way do you have any copiers or fax machines to sell former sales managers? I heard there's a run on paper. HELP, WHERE"S THE SCHRAGERS WHEN YOU NEED THEM?
Phil / Harley can you hear me?
I just receoverd from another disease.
The disease was anal glaucoma. I couldn't see my ass working anymore for this $%*()^* up company.
Until next time I bid you adieu.....
Love the unknown comic
From: alive and kicking
Subject: 1000 employees against 3-4 old bitches, mick/gary/gary/and some other fuck
the company has a new direction of just windows and tex-cote coatings.
it ashame that a big company like TEX-COTE OF AMERICA IN LOS ANGELES
AND IN FLORIDA, AS WELL AS, REPUBLIC WINDOWS IN CHICAGO, would tie
themselves into theses old bitches. 1000 plus old employees to see that
these old bitches never succeed.
Subject: this is for you steve
WELL STEVE IM SO SORRY THAT YOU GOT OUT IN THE BIG PACESETTER WEB,SO I WAS READING YOUR STORY AND SAID SURE WHY NOT GIVE STEVE WHAT HE WANTS SO HERE YOU GO STEVE HAD A BALL.1-800-567-0178,EXT 251-240-225-229-258-252-253-THESE ARE ALL THE NUMBERS THAT YOU NEED TO CONTACT ANYONE AT THE GRAND RAPIDS OFFICE.HAVE A GREAT DAY STEVE AND IF THIS WAS SOME HELP SEND ME A FEED BACK, HAVE A GREAT DAY. FROM YOUR FEED BACK FRIEND
From: Pacesettersucks.com reader
Subject: Visitor feedback #111
To answer your question, please read "Visitor feedback #'s 78 and 80.
From: Ex employee
Subject: pitty party
Come on all of you ex employees. go forward in life. be greatful that you no longer work in a sweat shop for a bunch of greedy people.Remember you were looking for a job when you found the band of thieves known as Pacesetter. Iskra is going to always have his money, Pacesetter is a corporation and personal wealth can.t be touched. I here about homeless people, not making payments etc. The reality is you have talent and obviously a great work ethic. utilize those qualities where it is appreciated. I to was unemployed. The best thing that ever happened to me. I now have a great career with a great company that only works me 40 hours and 4 days. My money has increased and my stress level has decreased. Thats a home run!!!!! Also I am already in a 401k, Have full medical, Dental and vision. 5 sick days a year and 3 weeeks vacation the first year. I guess the moral of the story is opportunitty comes to those who seek it. Look forward. Do not let the Maddens, Iskras, aloes and Klucks of the world ruin your life. They have no conciense. They DO NOT CARE ABOUT YOU. They are egotistacal, self centered selfish people that would not lend you a helping hand if you were dieing on their porch. The key is forget the past, and go on with your life, Im very happy I did!!!!!!!!!! %^&%$%^ Pacesetter.
From: JOHN KILBURN JR
Subject: LEGAL REVENGE OF AN EX-EMPLOYEE
SEND ME A SMALL DONATION TO HELP FINANCE MY TRIP TO PITTSBURGH PA THIS SUMMER AND I WILL FIND THE FAMOUS "3" MONSTERS THAT HAVE DESTROYED ALL OF OUR LIVES!!!
I am just days away from being homeless. Homeless and free to go Pittsbirgh Pa. Losing my wife Annette and 2 children Lauren and Erica, our home, 2 cars, one SUV, 2 ATV's, the bank account got closed due to everything bouncing, and all the wonderful stuff/things we have collected throughout the years. Please send something even if it's one dollar. We will be at this address until the first week of July or as soon as the eviction notice is delivered then all mail will be forward to my mothers home in Illinois just a few hours away from ArmPittsburgh. Some of you may find this posting crazy...it may be but look at all the people hurt, possibly thousands are struggling to maintain there home and some are near losing everything. Sometime around the 21st of May Gary was at the Portland Or. Center and bought all of us breakfast after bouncing our pay checks!!!!! Blood money and lies. I will continue to post through local libraries throughout the country and many posting are planned from the Pittsburgh main library between August and September. Right around the grand opening of the "NEW COMPANY" "Optimus or WeatherMaster or whatever BS crap they put on paper. DOES GARY HAVE A FAMILY?
Please send $$$ to;
John Kilburn 2253 Riviera Ct. Hubbard Oregon 97032.
Subject: Still Here
First, ..Grand Rapids..: Fats, "Got our seats to the Air Show? Dave,"wanna buy an Omega bk?""corn" Mike W, "Disc this weekend?" Hey to Pres, Skip, Christene,Al, EM Tell your mom I said hi, Hi to all GR former employees...Milwaukee..: Tony, How about those Pistons. EG, "advance ck sent ?". ..Minny..:BB,"I'm staying at your cottage" ..Portland..: Thanks to Jim for the going away tune."Taps" ..Sac..: Still with us? Just checking. ..San Antonio..: Holy shit I'm glad I don't live in S.A. With the breaking news live feed and all. ..Pittsburg..: Larry, have a nice vacation. Gary, Mark, Mickey, and Gary, Send us some good news, any news. The Dark Tower has been too quiet.....Response to feedback #107 They are throwing out a few names mostly incorrect to throw you off track see feedback #62 which has a name on legal documents. Response to feedback #92 Contrary to popular belief even managers checks have bounced.
Finally why I'm here until the lights go out.....A complex subject. Starting with the fact that I've paid the bills for several years with this job, met quite a few interesting personalities, and have illusions of grandeur that I have helped somehow in this difficult transition. But lastly if Grand Rapids comes alive again,: we just hit the numbers and corporate leaves us alone. If you take ownership in your position you feel responsible for what goes on and want to see it through. I can only blame corporate for about 90 percent of recent problems, the rest have come locally. Its funny that a site created for revenge has become a daily noteboard..I bid you all adeau. P.S. The call center here flooded during the last storm.(revenge seekers rejoice) . Everyone else SYS.
From: JOHN A KILBURN JR
Subject: PACESETTER PAYROLL BOUCED CHECK POSSIBLY GONE BANKRUPT
MY PAYROLL CHECK BOUNCED DUE TO INSUFFICIENT FUNDS AND NOBODY IS ANSWERING THE PHONES AT ANY LOCATION NATION WIDE. POSSIBLY WENT BANKRUPT. I NEED INFORMATION AND HELP PLEASE.
CALL SOON MY PHONE MAY BE TURNED OFF SOON SINCE THE CHECK BOUNCED "I GOT STUCK OWE-ING THE BANK" 1200.00+ DOLLARS.
NO $$ TO PAY BILLS. I WILL DEVOTE THE REST OF MY LIFE TRACKING DOWN CEO GARY J ISKRA AND CFO MARK ALOE.
CALL SOON LETS WORK TOGETHER AND GET BACK WHAT IS OURS!!!
503-981-5338 JOHN KILBURN JR
Subject: name change my ass
You know if i could change my name and start over that would be great. But reality tells me it won,t make a difference, you see guys like iskra, madden, and kluck dont know how to change. They want to change their name try 3 dishonest guys with no regard for employees. How many ways can you lie about when checks are comming. Let me see nobody sent them, we fired the guy who wrote them,amerifirst did not fund,overnight did not go,oh yea we dont have any money in the bank.Do you knpw how many customers have not gotten thier down payments back yet and they cancelled or were a bank reject. And yet they still are trying to sell more business. Why so they can take more down payments and not give it back!!!CROOKS AND THIEVES.
From: cranberry ex-employee
Subject: HEARD IT THROUGH THE GRAPEVINE!!!!!!!!!!!!!!!!!!
Pacesetter is changing their name> By July 1, 2005 they supposively our going to be called:
something to that effect. Won't that be interesting!!!!!
let's see how long it takes for them to sink that ship.
From: grand rapids office
Subject: Poor Pacesetter HA HA HA
Funny how some people can feel grateful to Pacesetter for giving them a job and feel so dedicated for getting screwed and so..... many people got screwed. What size is you bolt or should I say screw. Who can you stand up for a company such as Pacesetter! You are nuts!!! Sure they gave us a job and then turned around and f@%>#* us! You obviously aren't wrapped too tight. IDIOT!! Let them open up under another company name, it will be found and they too will go down. There are too many people out there that got screwed that want to screw them back! After all can't make them feel alone can we?! It takes two to screw..... what goes around comes around. You dare call people back to work under a new company name? Dangerous for Pacesetter or whatever the new name will be.
Subject: Labor Board
I have filed with the labor board regarding money Pacesetter owes me. Anybody ever had to do this with another company??? If so... will it get me anywhere or am I pretty much @#!&# out of luck.
Subject: Los Angeles Office Sucks #!@*
Never buy from" PACESETTER COMPANY" So Calif.
From: robert kolberg
Subject: no pay checks / customers not getting their returned checks from cancelled jobs
I WILL ALWAYS DO MY BEST TO SEE THAT THIS TYPE OF BUSINESS RAN BY THESE OWNERS NEVER SUCCEED AGAIN. MISLED CUSTOMERS/REPS ABOUT WHO MFG PRODUCTS AS WELL AS INSTALLATION. INSTALLATION WAS NEVER DONE BY THE COMPANY EMPLOYEES ON CERTAIN JOBS, ALWAYS SUBED-OUT.
CORONA OFFICE TELL'S REPS OF A SOON TO BE NAME CHANGE FOR THE COMPANY, BUT CONTINUE SELLING WITH ALL WARRANTIES AND MONEY BACK GUARANTEE. ALSO A DISTRICT MNGR ACCEPTS CASH FOR LOST SAMPLES, NEVER PAYS COMPANY, TELLS REP I'LL SAVE YOU MONEY THIS WAY. WHO WANTS TO BUY FROM THESE PEOPLE ?
I HOPE NOBODY, KEEP UP THE NEG ON PACESETTER CORP OF AMER.
PEACE OUT.........SHOUT OUT.....
From: Steven Buccigrossi
Subject: They ruined my life
Hi my name is steve i worked for pacesetter in their pittsburgh cranberry location. i got hired in january i was a salesman at first and when i realized that was too much driving and work for what it was worth they offered me a job in Kmart. so i did that for a week or two and then they lost Kmart as a promoter because of their join with Sears, supposedly. so then i decided i would work in the call center in cranberry. i was very successful for them and it seemed that i found something that i honestly didnt mind doing. I got paid every week what i was supposed to. i couldnt complain. then after a few months starting in april i would say, they had started giving employees checks that were being returned as nonsufficient. i never got a bad one. They said it was just hiccup in the company bla bla bla. so then the checks eventually didnt come. this happened in may, they said they would eventually be there. i felt that it was no reason to immediately leave my company just because one check was late. then the next check was late and they never informed us of what was going on just that they would make good on the checks by next wed and thursday and all this bullshit. so then 3 weeks go by we all are ready to leave but desperate for our money. they tell us we are laid off. They still promise us checks. so checks come in the mail for one of the weeks and i paid my bills gratefully and of course, the checks are returned to my bank. so now i am in debt to my bank and i have nothing. i am going to lose my car and cant pay my bills. how about those of pacesetter that have families and children. i cant imagine. well thats my quick story i hope u can post it.
Subject: HOW DO I CONTACT PACESETTER CORP?
they have never released a lien on my home. do you have a phone # for them so i can get this take care of? please email me back.
Subject: FREE E-MAIL ADDRESS
these our the 3 stooges who run pacesetter.
DROP THEM A LINE!!!!!!!!!!
Subject: IN THE GARBAGE!!!!
SENT : fRIDAY MAY 13, 2005 9:58AM
The Payroll previously scheduled for distribution Monday 16 will be delayed due to business slow down and availability of incoming funds as follows. All telemarkerters, canvassers, installers and sales reps pay backs will distributed on Thursday May 19,2005 (excluding management personnel in those departments) Adminstrative, corporate, and all remaining sales, telemarketing and installation management personnel will be distributed on Friday May 20, 2005 We regret this inconvenience but we hope with everyone's effort and better results we will shortly move beyond these difficult financial times. We are close to finalizing our new credit facility which should be in place this next week. I recognize this is difficult for all of us and I appreciate your commitment and understanding during this period. Please communicate to the field this informaion directly to your management teams.
This was sent from: Fred Rdedker (email@example.com)
SENT: Friday May 13, 2005 9:58am
TO; Cathy Lupomech (e-mail);Dana Hamik (e-mail)
SUBJECT: FW May 16, 2005 Payroll Distribution
ANYONE WISHING TO LEAVE GARY ISKRA A WARM AND GRACIOUS
E-MAIL PLEASE FORWARD TO (mailto:firstname.lastname@example.org
I AM SHOULD HE WOULD LOVE TO HEAR FROM YOU!!!!!!!!!!!!!!
From: Ben McCall
Subject: Embarassed and ashamed
I began working for Pacesetter in April, 2003. I didn't particularly relish the idea of working on full-commission, but a good friend of mine was working there at the time and seemed to like it okay.
A red-flag should have gone up the instant I walked in the door. I learned a valuable lesson that day--If an employer is trying to talk you into taking the job, instead of you trying to sell yourself to the employer, GET OUTTA THERE!!! But, I needed a job and my best friend worked there, so what the heck.
Everything started innocently enough. Training on the sales methods and learning about the products. Pretty standard stuff. Throughout my training ($300/wk), I noticed that several people quit, and several that were hired the same time as me quit. At this point I was starting to get a little hesitant about my new "career".
When training ended, I set out on my own. Not feeling the least bit prepared. My 2 weeks of training certainly did not have me to the point where I felt confident walking into someone's home to sell them $15,000 worth of windows. But that's exactly what I did. My first lead-$15,000 deal. That, understandably, buoyed my spirits considerably and the commission received from that job was enough to make the job bearable--for awhile.
Summers in Dallas are brutal. 100 degrees + almost everyday and at times very humid. We worked sun-up to sun-down that summer, 6 days a week. The so-called "leads" that the call center gave us every morning were usually garbage. Most of the people either weren't home, or only one of the spouses was at home. Despite all of this, the end of the spring and beginning of summer went well. I was making decent money and I couldn't complain.
Then they switched our sales territories. When I first started, we were working in good neighborhoods. Established, upper-middle class families that were either too stupid to realize these prices were outrageous, or had so much money they didn't care. After a month and a half of this, they moved us to South Dallas. I don't know how much you know about Dallas, but South Dallas is THE bad part of town. Need less to say, sales suffered. Almost to the point of non-existence.
Those are all specifics, now for some generalities.
I put, on average, 300 miles a day on my car. All with no gas or car expense reimbursement.
Several times my sales manager and I had it out over me not selling someone. I simply couldn't bring myself to sell things to someone who could not afford them. The elderly and the poor were favorite targets of Pacesetter when I was employed there.
There were innappropriate relationships between upper-level management in our call center in San Antonio and telemarketers. It was a very unprofessional work environment-Lot's of cursing, lewd comments and general unprofessionalism.
Drinking before sales calls was standard operating procedure. Most days there was a lot of time to kill in between leads. Twice, my assistant manager took me to strip clubs in the middle of the day to help pass the time.
As you know, the Pacesetter program is a 10 step sales pitch. The standing challenge in the office was who could complete the 11th step-with the lady of the household. I won't elaborate further. This had apparently happened a few times. The disrespect that these customers were treated with, behind their backs, was apalling.
I guess the crowning event of the summer was the trip to Midland, TX. My best friend and I were sent 200 miles away for a period of one week in order to do sales calls. We were given $300 each. This was supposed to be adequate for 6 nights stay, plus food and gas expenses while we were there. We ended up sharing a room in a sub-standard motel just so that we would have money left to eat.
We finally got fed up with it and decided to quit. We loaded up all our gear and arrived at the office before out manager did so that we could get everything unloaded and waiting by the door when he got there. By the way, we were the only two sales reps still working out of this office. When he got there and we told him the decision we had made, he became irate. He tried to put us on a guilt-trip by telling us that we were really screwing him and "How could you guys do this to me?" We finally just had to walk out.
There are so many more stories that I could go into. There simply isn't enough space.
Thanks for what you are doing. I truly believe that you are helping people not get mixed up with this company, and that's a good thing.
From: April Fullerton
Subject: Pacesetter's warranty?
I received a phone call and said yes to finding out about the windows. I had recently purchased my first home and I knew that the windows need to be replaced. They were single paned and moved in the winter month storms. I liked the sales people that came out to show me the product. I liked what I saw, as I was comparing them to windows that have been in the walls since the turn of the century. They did keep out the noise, as promised. They reduced the heat from the blistering summer sun, as promised. I fell in love with the windows, they did what they were ment to do.
The installers where the best. Without Rick here doing the installing I would have left my house half done. I know that most of this area is for really bad stuff and yes I have some complaints but I guess I got most of what was promised to me. I did have a wrong measurement of the screen/storm door with my first order ( 1 large picture window with sliders on each side, I up/down window in the livingroom and 1 window in the kitchen - side slide), they remeasured it and I received it 6 weeks later but it fit perfectly.
Then I ordered windows for the back/upstairs bedroom, 2 side/sliders and one small picture window. On the installation day of those windows we discovered that the picture window was 4 inches to short. So that one had to be re-ordered. Again it took 6 weeks to get but it too was installed.
At the time of purchasing these three new window's I was informed that the company no longer made their own windows but was getting them from another window company and that they were just as good as pacesetter's window but that they would sit on the frame work of the old window. But Rick said that he could take out the entire frame and just replace the whole thing for me, which is what I wanted and he complied.
With this second purchase I felt that a little compensation was due as I had yet another delay of the product ordered caused by the wrong numbers presented for the picture window. I wrote to Ms Beth Grogen to ask for a reduction of $200.00 for compensation. She sent me a letter to sign and she lowered my amount to be paid by $200.00. I had been introduced to this person from my installers from the first go around. Rick said that if I wanted to send a letter of appreciation for Rick and Dan that she would be the person to send it to. I did and they both received $100.00 as an award for a job well done. These two men are great at their jobs and worked long on my house to make sure everything was right and that I was very happy with their work. Pride in your craft is a wonderful thing to observe, they are great and no matter where they end up the business that hires them will be better for it. Any way I am skipping ahead of myself.
I re-financed my home to lower the interest rate and to pay off my bills (pacesetter included) so I called Steve (the mouth/smiling/bs artist) and told him to send Rick back out to finish up the house, five more windows and we would be all done. Once again a window was measured wrong. So I sent Beth another letter with on avail. I called pacesetter to speak to her as Rick was coming out with the new window and I needed to pay for the windows, (90 day same as cash contract)and I was told that Ms Grogen no longer worked for pacesetter, she had retired. But the man (sorry I don't remember his name) said he would drop $200.00 from the bill as well. So I signed that paper and paid $200.00 less for this latest contract.
The problem that I am having with pacesetter is this, one window is broken (by the installer - opps!!! no one is perfect) but no response to my question - where is my window???? During this period of where is it, I discover that the Redding California company is no longer. I keep calling the 1-800 number and they are real nice but I still haven't heard when the window will be here. If I can't get the warranty work done then the warranties that I have paid for on all of these wonderful windows isn't worth spit. I would love to go after the company for half of the balance of my purchases/price if there isn't any warranty. Any one know any attorneys that would love to take on a giant? I'll climb on board.
Thanks for listening, hopefully something can be done for all of us. April
Subject: Its useless people
Hello people we will never see any monies from this company again so i dont know why people still work for them?????? Well as a longterm employee of 10 years i can tell you if they file chapter 11 we will not see any monies from this company. We all need to get on with our lives, and find new jobs. You have the experience of working under extreme working habits so i think you can do anything.... Good luck people.
From: Rick Oakes
Subject: Not paid yet
I have finally tired of waiting for the company to send my check(s) in the mail. I have filled out an initial claim on-line with the labor board for lost wages and expenses. I am sure that there will be some sort of interview to follow. Not sure how it works in other states but in California you can lookup the labor board on line and download the appropriate forms and vist your local labor board office. I really did not want it to come to this but I am at the end of my rope.
PS. To the person that mentioned a class action lawsuit, I definately would be interested but am not familiar with how to pursue. I also know of several former customers (now friends) who might be interested.
From: now what
Subject: rumor is
According to the truck driver for republic this is thier last truck to calif and on july 1 sac and corona will be closed. So if any of you are still there be careful and start interveiwing and watch your payroll. Just because you got a check does not mean its good
From: Labor commission veteran
Subject: Unpaid commissions/salaries
Folks, just go to your local Labor commission. They will get your money plus penalties. I can't believe how many people out there don't know what their rights are?????????
Don't act like a bunch of people that majored in "snack bar". You have two reactions: Fight or flight. Which one are you?
Called Grand Rapids office on Tuesday, June 7th and was promised by James Wurm that a check was forthcoming the following Wednesday or Thursday. On Monday, June 13th when no check had come,called again and this time was told by James that no check was in the mail and he didn't know when another check would be issued or "IF" one would be issued. He said he is "in the dark" just like everyone else.
If this is true then can anyone tell me why these people still continue to work there? They (Sups and Mgrs) must be getting paid. Surely they are not so stupid as to believe that the same thing will not happen to them as what has happened to all the rest of us. I am thinking very seriously of filing a law suit against them and taking them to court to recover my losses. I have also contacted the Department of Labor and filed a complaint for loss of wages. These people are crooks and need to be dealt with as you would any other crook! Has anyone else given any thought to a class action suit against the company?
From: STILL NO PAY CHECK
Subject: WILL YOU PAY MY BILLS
I WOULD LIKE TO THINK YOU ALL FOR ALL THE HARD WORK THAT YOU DID.(NOT)YOU DONT EVEN KNOW HOW HARD IT IS TO NOT HAVE A CHECK COME TO YOU FOR OVER ONE MONTH AND YOU CAN SIT IN YOUR BIG FANCY HOUSES AND DRIVE YOUR NICE CARS AND YOUR BIG BOATS,WHY WE SIT AND WAIT FOR YOU TO SEND US A CHECK,PULL YOUR HEADS OUT AND SEND US THE MONEY!!WE WORKED OR ASS OFF FOR YOU AND THIS IS HOW YOU ACT,COME ON MAN.I HAVE BEEN LOOKING FOR A JOB AND THERE IS NOT A DAMN THING OUT THERE.WELL UNLESS YOU SELL YOUR SOLE TO THE DEVIL.AND I WILL NEVER DO THAT.ONLY CORP F@#%$ WILL DO THAT.MAYBE IF YOU BRING BACK THE OLD OWNERS THEY WILL MAKE IT SHINE AGAIN AND PAY US ALL AT ONCE,AND I WOULD LIKE TO KNOW WHY BOB IS STILL WORKING AND DIANE AND MIKE AND JIM AND MARK.WHY DO THEY HAVE A JOB AND WE DONT???HOW FARE IS THAT.IF ANYONE READS THIS AND THINKS THE WAY IS DO SEND AND FEED BACK AND LET ME KNOW HOW YOU FEEL,I WANT EVERY ONE TO CALL THE NEWS AND TELL THEM YOUR STORY AND HOW THIS HAS GIVING YOU PROBLEMS AND HOW WE WANT THIS PROBLEM HANDLE.THEY NEED TO KNOW HOW THEY TREAT PEOPLE.ALL I WANT IS MY PAYCECK AND THAT IS ALL I WANT.YOU HAVE TO FEEL BAD FOR NOT SENDING US OUR CHECKS.I WOULD FEEL LIKE DIRT IF I DID THIS TO YOU.SO JUST SIT BACK AND REALY THINK ABOUT HOW THIS IS GOING TO HURT PEOPLE AND LOOK AT YOUR FAMILY AND THINK IF THIS WAS ME HOW WOULD I FEED MY KIDS AND PAY MY BILLS,REACH DOWN IN YOUR HEART AND GRAB THAT FUZY FEELING AND GOD WILL SHOW YOU THE WAY,JUST SEND US OUR CHECK.PLEASE AND GOD WILL FORGIVE ALL OF YOU,HAVE A GREAT DAY,AND MAKE SURE YOU CLEARL YOUR MIND BEFOR YOU GO TO SLEEP EVERY NIGHT.THAT IS ALL I HAVE TO SAY, YOUR LAYED OFF FRIEND NO CHECK
Subject: PACESETTER DOES SUCK
I worked for Pacesetter for 4 months in 2004 and I can tell you they do SUCK. If anything goes wrong they want you to ignore the problem. Sales Reps that have an off week are coerced into taking an employee draw (loan) that will be deducted from future commissions. The problem is they NEVER take the deduction so you are stuck in a state of constantly owing the company money. Like I said I left the company after 4 months and in my last week I made two good sales where I should have made commissions to cover what was left on my draw. I asked my Sales Manager to make sure that it was covered so that when I left we were settled. The Sales Manager said that they would send me a notice if I owed anything, and nothing came. Now A YEAR AND A HALF LATER I get a letter from a collection agency threatening to ding my credit if I do not pay it back. I was told that Pacesetter was sold and the new owners went bankrupt. Now ALL sales reps that owed in their draws have to pay up RIGHT AWAY.
From: ex ex ex employee
Subject: I WANT MY PAYCHECK!!!!!!!!!!!!!!!!!!!
wELL ITS BEEN 3 WEEKS NOW AND THERE STILL IS NO PAYCHECKS,
WHAT LET ME GUESS??
MARK ALOE'S WORDS ARE " IN DUE TIME "
Subject: mickey madden has got in going on ( not for long )
feed-back from sat june 4th,2005
HOW THE H--LL CAN HE HAVE IT GOIN ON, THAT BOY IS A THUG FROM GARFIELD. HE TREATS EMPLOYEES WITH NO RESPECT. AS LONG AS HE HAS MONEY NOTHIN ELSE MATTERS. WELL THE SAD THING IS
WHAT COMES AROUND
From: Robert F. Smith
Subject: Notary Service
I am a certified loan signing agent (i.e., Notary Public). I made the mistake of offering my Notary Public services to Pacesetter for a very modest fee. I did "four" notaries for Pacesetter dating back to January 2005 thru May 2005 and to date, I have not been paid my measley $205.00 traveling notary service fee for my service.
Please note I have made serveral call to Pacesetter's Corporate office in Sacramento regaring my unpaid notary service fee, I have yet to receive a return phone call from Pacesetter's and/or their accounts payable department.
If there are any other notaries out there thinking of providing notary service for Pacesetter, you better read my story first. You too, may get stiffed!!!
Subject: post gazette pittsburgh newpaper
according the post-gazette in the wednesday newspaper.
Pacesetter is coming to the steel building. And with them
being their it will bring 80 jobs to pittsburgh.
BOY!!! Won't they be an eye-sore to downtown pittsburgh.
now everybody can witness their business behavior. and in the process destroy more peoples lives and their credtibility.
If I was the state and new of their past I wouldn't give them a dime. Just a one-way ticket to ----.
Guess it's time to write a letter!!!!!!
From: Cranberry ex-employee
Subject: no more $$$$$$$$$$$$$
According to the Cranberry Office, IT"S MONDAY and we should be getting a check in the mail..... If you attempt to go collect or find out any information. be prepared to knock on the doors. The slime that's left there to work, have locked themselves in the building. OH!!!!! and get this
they park in the back of the building. To make it look like their not there. How sneaking.
Chase this guy they brought from California, lives with Mickey Madden, their so cheat they can't afford to put him in a hotel. The two of them look like the MOB QUAD!!!!!
From: bob miller
Are my windows warranted???
I cant get some one t call Back to Fix my screens,,,YYYy??
Why,,,Pay for warranty if its no Good??
I want my Money back,i payed to much,For a Warrant that is no Good....
Please,,,,Tell me if i can Get a Refund back on a No good warranty,,,,,,,
Subject: Former Employee
Has any former employee been contacted by a "company" called Tierra Portfolio Services and informed that they (the employee) owed money to Pacesetter? Just concerned. This company is out of Sioux Falls ,SD.
From: Pacesetter Survivor
Subject: Homeless ex Pacesetter Employee
Yeh, you are just the type of person that I would want in my house telling me that my house is "wowfully inadequate and in immediate need of attention". You would be just the one for the job. I guess Pacesetter was getting desparate! How could you tell someone who is a homeowner how to improve. When I was a kid, they called "homeless" "bums and tramps and hobos". You have no right critisizing. I guess Pacesetter was a step up for you, wasn't it? Pacesetter Sucks and that's it!
Subject: Its a shame
No wonder the company fell into dire straights, listen to
you sappy employees. I feel sorry for the cusotmers and what model the company was attempting to pursue. Many of you sound like, "How dare a company expect anything from me." Wake up people. I worked at Pacesetter for a year and learned a great deal. Mostly good things. I know when I work for someone I'm expected to due certian things. I'm sorry lots of you are having problems getting paid, but mosy of you should ask yourself, "Did you really desrve getting paid." I know most of the people I worked with attempted to get paid without lifting many fingers. It was Pacesetter managers that helped me when I was homeless, they gave me food and shelter. Good luck to evryone, the company, the customers and even the employess that think they are more then they really are..
From: Pacesetter Survivor
Subject: Gary Kluck
Lets face it folks-Mr. Gary Kluck is just an egomaniac that started out as a "Cheesehead" in Wiscounsin. He got in on a "Pyramid Scam" called Pacesetter and started the West Coast Profit Center as he puts it with a cardboard box and a telephone. He benefited from being on the top of the pyramid and smoked big cigars after a successful month with his sales staff at big dinners and drove a big black Mercedes, with his Mr PMA license plate. He's "new Money" and "blood Money" at that. He's loud and obnoxious and likes to be the center of attention. At one of his "motivational" semenars, an unempressed saleman was asked "during warm up, what do you talk about? What do you think I like to do? And the salesman said I dono - Bull Shit! and Gary, stunned by the response , said well yeh, but... as everybody laughed their ass off and sunk into their seats with disbelief". I've known Gary since Jan 1997 and he can be a likeable guy, but he's just a side show at the circus. Nothing more, with his stories about the relentless pusuit of perfection and stories about the movie Ground Hog Day and his succeess stories about using the power of positive thinking. He got lucky and he's no better than any other farmer from Wiscousin that got startled by the big city lights and tempted by the Devil. In his case he allowed the Devil to control him with his greed and lust for money. Money doesn't buy everything and esspecially respect! All the cute blonde wives and big fancy cars and big expensive dinners with all you can drink isn't going to gain any respect. As far as I saw at Pacesetter, they liked to party and get drunk and do allot of other things that one should not be proud of. Hell, the guys at the Redding office won a houseboat trip for three days and Gary and 2 other desciples kicked us off after one night, so they could eat Steak and Lobster with their girlfriends and wives, while we got hotdogs and hamburgers. We had to go sell things and they had to party. That's fair! And this was our reward for setting a record. We did the work - they got to party. Be back with more as it comes to me. I've been in PTS since 2001 and have repressed memories that have to get excosised.
From: Former Employee of Pacesetter
They have to pay you at leasts minimum wage, so if you worked a 40 hr week at $7.50/hr, then that would be $300.00/week and he worked for 5 weeks - that would be $1500. You should go to your labor board and get the other $300.00 that they still owe you. I'm basing this on California, so, you might want to check your local labor laws. Pacesetter has been caught breaking labor laws many times and had to pay up!!! Trust me - I am experienced!!!
From: Former Redding Employee
Subject: Frank McCallum
Just remember that Pacesetter's philosophy is: "It's only the tip of the iceberg, there is no such thing as an isolated incident and wherever there is smoke there is fire". This is quote from there "flight school" by their corporate counsel while I attended and graduated 4 years ago. So, going on the primace that pacesetter believes this, they probably practice it and feel that since they do, then you must as well. Basic logic 1A. Mr. Kluck has lied to me with conviction and has done many other things that is indicative of his character. Lets just use a comparison as an example: "If a man cheats on his wife and steals a mom w/kids away from her husband, would you think that you would be anyone that he would care about losing?" This is not to accuse anybody of anything, and I'm saying that he did this, but read between the lines. Go to the State of California Labor Relations Board and they will fix you right up. Sincerely! (530)225-2013, 2115 Civic Center Drive, Room 17. Talk to Eric Rood. Pacesetter has lost class actions suits to former employees and have a long history with having to pay former employees what they were due. Good Luck!!!! I'm smiling from ear to ear that they have finally "bit it"!!
From: frank mccallum
Subject: very bad/unethical co.
wow! gary kluck just cussed me out on my cell phone wed.i was shocked iv'e been with him 2 years,thought he was a good boss. i was very wrong!! he closed our redding office and wanted me to work from home,not a problem for me accept the money part.no pay!! he said we could do it all by mail-fax etc. looked good but the lies kept comming first one then a hundred this man is deranged..so so many things went wrong over the last year. hundreds of employee's just devistated.i finnally sent in my own termination notice,could't take it any more.they owe me about $17,000.00 in medical ins.claims,back pay,comm.pay,vacation pay,hotel reimbursements,milage,etc.etc.these guys are nutts.i can't see how they sleep at night.again so many lives effected.i wonder how it's all going to play out????
Subject: Employee Problem
Is Pacesetter in "receivership"? I recently received a letter from a debt collector. Mt husband worked for Pacesetter for a VERY short time (5 weeks). In that time he did receive a commission but now they are saying we owe them money ($1200) for his draws. When he left, he was told that he did NOT owe anything. It has been over a year since he left and we were not notified of any debt til this week. Has any former employee encountered this problem? I have tried to look up the agency but do not find it listed. Of course, I did call them and they answered but they still indicated we owed the money because Pacesetter owed debts. Thank you for your time.
Subject: Lein on Title
We had pacesetter replace our windows and put siding on our house. We paid them off about 4 years ago. We are trying to refinace our house to find out that Pacesetter still has a lein on our house. The office where we delt with is now closed. I just thought you should know you might want to make sure they sign off your title when you pay them off.
Admin's Response: Thanks for the tip!
From: cranberry ex-employee
Subject: OUR PAIN PURPOSE
it get us know where bashing each other. over who did what for this so-called company. the fact remains the same no matter what your title was or wasn't. PACESETTER SUCKS!!!!!
WE NEED TO MAKE THIS CORPORATION SUFFER JUST LIKE THEY OUR
MAKING US SUFFER.
SO PUT YOUR CHIN UP, GET STRONG, AND LETS FIGHT BACK!!!!!!
Subject: common sence
For anybody who cares Pacesetter has allowed people to lie cheat and demoralize its employees. If anybody has ever heard certain conf calls or been critiqued you would think that we are all 10yr olds that must not have the ability to think for our self. Pacesetter grow up and stop treating people like chidren we can think and what we think of you is alot worse than you think of us.
Subject: Re: Former employee #71
Come on Steve, you said you were done!!
From: former employee
Subject: Chris and Simon
See, I told you there was drug use going on at the Sac call center. That explains the demeanor of that "former Redding telemarketer", that used to tell people to "go put their Jammies on and go night night", when they would give their observation of his leads. This was something that he needed to do, but couldn't, due to the drugs (go night night).
Subject: The Best Ever/Simon Williams
Reguarding the best ever I just wanted to note that the best telemarketer ever was Simon Williams. He won the Victor award presented to him by the Swaggers themselves. The award assembly was held in I believe Maimi Flordia. He was the first and only telemarketer to receive this award. In the year of either 99 or 2000 he made almost $300,000.00.More than most plastic surgeons. He broke every record that pacesetter ever held. This man was the ultimate icon for telemarketing, until he got involved with drugs that distroyed him. Managers knew about his drug use, mostly Robert Douthit and Gary Kluck. Yet he was never drug tested or reprehanded for his problem. Unfortunatly I used drugs with Simon also, today I am drug free and working a 12 step program, for alittle over 2 years now.
Almost everyone I used with were all Pacesetter employees. To make a long story shot Simon Williams died November 4th 2001 due to a bacteria infection that was drug induced. He hadnt been working for Pacesetter for about a year. His drug use started there and because of his outstanding telemarketing ability he was never addressed on this problem.
Everything on this web site is true. I used to think a dark cloud hovered over that place. I havent worked there in almost 5 years and it's amazing to hear that finally something has happenened for the truth to come out. That place was like the maphia of home improvents.
From: former employee
What you described about the 3 hr drive and the lack of need or the ability to pay is what some telemarketers call "poor lead coverage and qualifying". Go back a few days on this feedback system and tell your story to the un-named former Redding Telemarketer. The telemarketers got bonuses for leads that were hit and demoed. A demo should last up to 3+hrs with a price put onto the table. Imagine driving 3 hrs to a house and ariive at 8pm. One would keep the potential customer up til near midnight, and they would have to make a decision then, and then go to work the next day, (if they were employed). I have experienced that exact same situation many times over the period that I worked there and have got into shouting matches with greedy telemarketing managers, more than once. Since leads are not pre-screened for credit, you would not find out that they were not qualified until they either fell out of their chairs when you gave out the price, or they got bank rejected after closing the deal, which you would not be found out until after you had turned in all the paperwork, for several days. Oh, and what about the notorization required in some states. If you are not one, of which I was, then you either have to go find one or make a special trip back. There's a lot of time and travel involved, which is obvious. The reason they don't want customers called to let them know you are on the way is because, they would tell you that they were talked into the appointment and you would be wasting your time coming. Would you feel like continuing there now? I know that telemarketing will tell customers just about anything to get them to agree to an appointment. I have even had a tape recording played back to me of what was said by an irate customer once I arrived at their house. This one I drove 70 miles on a "burn-out" and was told that "I just wanted someone from your company to come here so I could have you hear this". When I brought this to my manager's attention, I was the bad guy, for "buying into" their objections and to "make a friend" and "warm-up" and demo it and "Love the one you're with", etc. I was Salesman of the month and it didn't matter. These multi-level-management companies are all about money and greed! Sorry about the insurance thing. That really sucks and isn't out of character.
Subject: Pacesetter Cons Employees Also
I am glad I came across your site. One of my family is an employee of pacesetter. He took the job because we have to have insurance for my brother who is an invalid. He was conned into thinking he would be working for an up-front and good company. He has been looking for other work because they continually send him out on calls up to three hours away and when he gets there, it is obvious that the people do not need the product and will not be able to be financed. He is not allowed to call ahead and he is not re-imbursed for fuel or other expenses.
It was bad enough but then he got notification that Pacesetter had dropped health insurance coverage for it's employees. They notified him two days after it was supposedly dropped and told him that new coverage would begin May 1, 2005. The actual coverage stopped on April 8th. We have been unable to get a certificate of coverage so we cannot purchase insurance on our own. I am now told that there is only one employee working in their offices and they will not return phone calls. We have since begun receiving medical bills for the period when we didn't know about our lack of coverage. Pacesetter had continued to deduct insurance charges from the paycheck. They are an evil and unethical company. He has always done his best for anyone he sold to. Now they say he will have coverage on July 1, 2005. They are trying to drag it out long enough so he can no longer use the certificate of insurance which we have yet to receive. Do not take a job with Pacesetter. Don't believe their promises.
From: Steve Hammons
Subject: Signing off for good
I had my say and I'm done. Final words: Sorry to all the victims of this defunct company and from the comments that were written back by some it's former employees, shows the class of individual that they were. Or, should I say the lack of class. Good by!
From: Steve Hammons
Subject: "I know Steve Hammons"
You must be on drugs! Either that, or you have a wild immagination. You are just another coward. I wasn't married and I wasn't fired. Say who you are coward. What are you afraid of?
From: i know steve hammonds
Subject: He is a freak
Thats right i remmeber steve and let me tell you he was a freak as a rep and asm. He ran off alot of new guys with his bad attitude, was constantly bitching about leads,and tried every which way to get his manager fired. He had his wife impersonate a reps mom to get the manager fired. Remember STEVE? REMEMBER CALLING THE NEWSPAPER AND TELLING THEM LIES AFTER YOU GOT FIRED> F R E A K Hey steve on the chance your working now let us talk to your new boss and see what he says about you F R E A K. Funny but you have not mentioned your crazy wife at all and all the call she made.
Subject: career start
In response to all the Pacesetter bashing having worked there for a long long time from rep to manager my complaints are few. Pacesetter gave me benefits , 401k, vacations,salary,trips,bonuses,spiffs and great training in the home improvement industry. In fact I know many people after leaving Pacesetter have started there own co. and have been very successful due to there training. In there current state right now they are having great difficulty in staying in bussines. Paceseeter required alot of your time and energy like any career. The payroll issue is the straw that broke the camels back and really caused alot of us to be angry. My comments for all the bashers is get a life move on its a free country nobody forced you to work there you did by choice!Paceseeter did not lie to customers people did so if you want to blame somebody look at the person not the company! By the way anybody like car sales men, but people still by cars and I have been lied to ripped off over charged and held for hours to get a price on a car what the hell!
From: Steve Hammons
Subject: Give us a break
I've never heard of a person called "give-us-a-break. From what this website is saying, there was a 99% turn-around every year. Frankly speaking, I never cared about what others were doing anyway. If you are such an awesome commodity, say who you are coward. I will get tired of this site real soon anyway and your repkies about me will be in vain. The only person that I ever heard of was Niel Roggencamp, from San Jose, and didn't care about all the corporate comparisons. That was more geared to making one feel inadequate. So, Mr. I won several Victor's, why don't you explain to all the pissed off customers how you won those? What office are you from and what is your name and did you go to the Bahamas in 2000? The next year the trip was cancelled, due to 911 fears. I too can start a www.IwonseveralvictorsandIsuck.com as well, so Mr. successful selling overpriced, overrated products to unsusspecting customers, we can both have some fun.
Subject: Former employee
I too, am a former employee with Pacesetter. I resigned my postion on 5/31. I have been aware of this web-site since it's inception and feel that several of the "truths" are indeed true. I am in the same boat with several ex-employees with the whole $$$ thing. My hope is that I will receive the money due me however do not beleive that will happen. I was with the company almost 4 years and met a whole bunch of wonderful employees AND customers. Indeed there are laot of bad apples however, there are alot of good apples. While I am truly frustrated about the whole downfall, the thing that bothers me the most are those customers out there who have had and may have service issues which will never be addressed. Not to mention the customers who are still waiting for there refund checks.
I have been told by sources that the new company name will be "Optimus" (sp.). How do I know you ask? The Portland office had 3 legal notices attached to it's doors last week which made mention of "Optimus", formerly known as Pacesetter. I'm not trying to burn bridges here just want "the truth" stated. GOOD LUCK to all who read this site whether they are emploees, ex-employess or customers.
From: Give us a break
Subject: Steve Harrmons
I don't know you but if you keep replying I'm goin to start steveharmonsucks.com..I never heard of you in my 7 yrs at pacesetter and I made every trip and won victors..Its better off hearing about how much of a loser Madden,Iskra,Kluck,Aloe are not about you. So why don't you and your tele. friend exchange numbers and call each other sounds like you need some make up time..or let it go..
From: Steve Hammons
Best I ever did was win an ARC award and take a trip to the Bahama's back in 2000. I was the Assistant Sales Manager in Redding, CA. I worked there from Jan 1997 to Dec 1997 and then again from Apr 1999 to Dec 2001. I won Salesman of the month 14 times during that period. At one time I held the single month record for sales. I tried to do my best, but when you work from 8am to midnight most days, it will wear you down. I enjoyed selling and meeting new people all over the Northern California area. I think that the goals that were set for telemarketers and the goals of the salespeople would make the two advisaries at times. It's all about money. The whole Pacestter thing was about money. If money is all one needs and was willing to sacrifice having a life, then it (money) could be made working at Pacesetter. I had no idea that Pacesetter had gone under. I was trying to contact Gary Kluck in the Spring time to get his Redding Office to participate in our Home and Recreation Show here in Eureka, CA., but he never would return phone calls. I tried several times to reach him and to no avail. I just recently on the spur of the moment looked up this site and saw that they had gone out of business. Apparently, there is an ex-telemarketer, that will not name theirself that has an ax to grind with me. That is the individual that I have been speaking about. I was severely attacked by an annonymous person and being backed into a corner, it's a case of fight or flight. Well, I fight. Thanks for your inquiry. Steve Hammons
pacesetters new and advised payroll schedule!!!!!!!!!
12-24-04 12-27-04 One day late
1-21-04 1-24-04 Changed paydays from Fri to Mon
3-28-05 3-29-05 One day late
4-04-05 4-04-05 No more direct deposit
4-11-05 4-11-05 2 1/2 hours late
5-09-05 5-11-05 2 days late
5-14-05 5-14-05 Pay checks bounced
5-16-05 5-19-05 4 days late
5-23-05 ?????? Still waiting for paycheck
5-30-05 ?????? Still waiting for paychecks!!!!!
on May 23,2005 we were told we would receive a pay-check on thursday (5-26-05), payment was further delayed to wed (6-01-05. then told that the checks would be mailed to the employee's homes and would receive it Friday or Saturday (6-03-05/6-04-05. still have not received either of the past 3 checks. Then finally a pay-check on this past monday.(6-06-05). and guess what? NOBODY WILL F-----G CASH IT.
Subject: steve hammons
Who are you and I hope your not replying to my comments.
Hey we our all in the same boat. Bottom line is. NO matter who carried what title at pacesetter. We gave 100% and got 0% back. We were all hard devoted employees. And got screwed. So excuse me for asking? But who are you applying those comments too. Congratulations for being employee of the month. But did the corporation ever praise you for being a high roller. Inquiring minds want to know.
From: The biggest losers of all time?
Subject: Madden,Kluck,Aloe,Bowden,Iskra SUCK
Mickey Madden the want to be tuff guy hiding like a little girl in his office with news crews in the office..
Kluck "mr positive" or mr scumbag go cheat on someones wife
Aloe sounds like something you put on your ass in the morning
Iskra "hey mick are the news crews gone yet?"
Bowden "building another office?" Give it up loser
Congrats you are the worst of the worst organazation of all time!!
This is a complete scandal of greed,envy,power,and the ole mighty dollar. How could GARY ISKRA and MICKEY MADDEN GARY CLUCK, MARK ALOE try to get away with hurting and devasting so many people what an absloute nightmare there must be JUSTICE SERVED this is almost unbelievable that so many people lifes were destroyed and ruined and all because of those 4 horesmen. It is also very sad to know that a company like REPUBLIC WINDOW would tie thereselves into this web. Not to mention SAMS CLUB? What recourse will take place to help the employees,families,customers,and vendors try to get back on some type of solid ground. THER MUST BE SOMETHING EVERYONE CAN DO TO GET JUSTICE SERVED??????????????????
From: cranberry ex- employee
Subject: LIAR LIAR "Pants on Fire"
What a wonderful day in the neighborhood it was. In Cranberry Township anyway. Blue skies Myself and many other ex-employees of the call-center in Cranberry arrived right at noon. With Channel 11 news. They actually caught Mark Aloe, Pacesetters CFO, arriving at work. He was approached by the camera guy. NO COMMENT NO COMMENT, that man counldn't get the key in the door fast enough. We all went in. We wanted to know where our money was. Mark Aloe told us we were trespassing. Gary Iskra and Mickey Maiden hid in their offices. What COWARDS they our!!!! More ex-employees showed up. We all send our complaints to Channel 11 news. Now the word is out they will all be on the news now. Shit buy the time were done with them they won't be able to sell pencils in the state of Pennsylvania.
OH Guess What?? Now there saying the reason why we are not getting paid is that we our milking them for late fees on our bounced checks, and they now have to sort through all the paychecks to make sure their not being taking advantage of.
Again any homeowners who our got up in the deadly triangle of disception. Our asked to call Channel 11 news ASAP.
From: cranberry ex-employee
Subject: attention all homeowners
If any homeowner reads this web-site, and has purchased pacesetter products in the past. Or has put a down payment on anything. Please contact Channel 11 news. They want to talk to you.
From: Steve Hammons
Subject: Un-named Telemarketer
After reading your replies, it should be obvious to anyone who has ever been screwed by Pacesetter, where the problem lies. Uncivilized, foul mouthed individuals like you were calling people. For your info, I was Salesman of the month almost every month and have the hardware to prove it. Logic - If I was so bad at my close ratio, then how much better can you get than salesman of the month? Question, what kind of car was I driving? You are so full of distortions that you couldn't recognize the truth if it hit you on the head. Do you think you can write anything without sounding like a drunk biker? I don't know who you are, since you are such a coward that you can't even say who you are, but I just don't think you would talk so bold in person, now would you? You hide behind the security of anonimity and distance to rant and rave and call names and distort the truth. You are so full of anger, like as if I stole money out of your pocket or something. Well, Mr or Mrs Un-named telemarketer, you know we were both commisioned salaried employees and unless you were with me and saw what I did, you can only speculate about your opinions about blowing off leads. What incintive does a commission saleman have to not sell something? Do you think that they like to drive around out in the middle of the back woods in Yreka just to enjoy the scenery? I don't know what it would be like to be a telemarketer, so I can't make a judgement about what it's like, but I am an adult and have a sound mind and can judge situations with the best of them. What do you think people are going to think when they read your comments. They read mine and see a compassionate individual, who feels people's pain and then when they read your comments about that, they will see someone who doesn't care and cusses allot and calls one's wife a Bitch. Who do you think they are going to favor, esspecially when this site is dedicated to unhappy customers of Pacesetter. I am not going to bother answering anymore of your vulgarities and distortions. Pacesetter is dead and so is this subject. Please use your energies to getting your hatred and anger in check. Therapy might help!
From: Un-named Telemarketing Rep
Subject: Steve Hammons
No one could mistake a piece of shit like you! If there is another Steve Hammons on this earth we are all fucked.
As far as Pacesetter goes, I haven't worked there since 2001. And as far as being burned out goes, you don't think we knew you were at the end of the parking lot and just didn't give a shit!! You thought you were in control but little did you know, no one worked you on burnouts. All we would get in return is shitty lead coverage and every excuse under the sun not to demo it.
You keep tooting your own horn about how wonderful and sucessful you are but WHO CARES! I'm just glad that you are now someone else's headache and hope to never have the misfortune of laying eyes on your sorry ass again.
Anyway, no hamburger joint on this planet could afford me. Furthermore, they wouldn't tolerate your whining and bitching for an hour and you would be black balled in an heartbeat. Try a taco stand asshole. If they can't speak English maybe they might like you.
From: Steve Hammons
Subject: Un-named Telemarketing Rep
Oh, I forgot to mention the lies that the telemarketing dept commited. They forgot that I would call them from the other end of the parking lot and ask for a "burn-out" while training a new person and since the new person had all ready pointed out what you guys and girls would do, I had to see it for myself. Since the sales staff was to call in for a "burn-out" up till 8 pm we did that from the other end of the parking lot while in Sac. You guys and girls would say that you were "working the salesman" and then file out of the office in mass an have a smoke and joke session. Also, it was pointed out that there was some drug trafficing going on as well and wouldn't you know it, the dealer would pull up in the parking lot and do their thing and be gone. This was also pointed out and witnessed. So, Mr. "we had a party when I left", we all know that you were on a constant party, don't we. If you are who I think you are, then your demeanor explains your character. Please don't characterise me as an unwanted entity. I saw enough and heard enough to get away from that place and took a whole year off on a sabatical before applying my degree in Marketing. I am a home owner, a retired military Sgt Major and have a beautiful wife who is a banker. I'm going to be living very well for the rest of my life. And you, - You need help! I'm sure that another "Pacesesetter like company" will pop up and you can work for them and lie and deceive and cheat customers just like before. This type of organization relies on the "numbers game". They don't build relationships. It's just a quick buck and move on, like locusts devouring a field and then moving on. This is the type of environment that is perfect for you. Oh, but I heard that some hamburger joints are hiring. Good luck!
From: Steve Hammons
Subject: Un-named Telemarketing Person
First of all, you are mistaking me for someone else. I wasn't married at the time and had no wife to call anyone and I don't sell subscriptions to a newspaper. I am a Marketing consultant, selling hundreds of thousands of dollars worth of display advertising. I have a full staff of graphic artists that work for me and frankly speaking, you are full of you know what. I will have 2 retirement pensions coming in within the next 3 years and you will still be calling people on the phone - jerk! Don't be a coward and hide behind a general term for what you are. Say who you are! What are you afraid of. But poor fellow or whatever you are, or wherever you come from, I'm sure that you will land on you feet some day, if you can get that "pacesetter mentallity" out of your system. You are a nobody and you know it. Anybody that would work for Pacesetter over the last few years was obvioustly desperate!
From: Former Redding Telemarketing Employee
Subject: Steve Hammons
Obviously you haven't changed! You were the biggest BITCH of a man I've ever worked with.
BOO HOO HOO for you!! Have you been so traumatized that you'll never recover? You talk about feeling like a mercinary? You don't have the nuts to even entertain something like that.
Destiny is what you make it and just like what happened to Pacesetter, what comes around goes around.
This is the second time I've read your 911 story so put it to rest. Everyone that knows you will attest that you will find something negative in every situation and the glass is never half full, it's broken!!
You want to brag about how sucessful you are selling newspaper subscriptions, that 20-something punk manager, as you put it, is now a mortgage broker with a team that closes over $2,000,000 per month. Want to put on your pj's now and have a bedtime story?
You complain about how aweful your life was at Pacesetter; you made the people in 4 departments life's miserable when you were there. As a matter of fact, the "glorious day" you quit a massive party was thrown. "Ding Dong The Drag Queen's Gone" was the theme. No love at all, just celebration!
Anyway, if you can't handle this little reality check have your bitch-ass wife call me to fight your battles for you just like you used too. I'll put her in check too!!!
I have worked in some strange and shady places, but Pacesetter takes the cake! While I worked there I witnessed employees on acid and other forms of illegal substances (while still on the time clock), I saw many employees whose paychecks either bounced or never materialized though it never happened to me. What did happen to me and many others was that we were given a particular date when we could pick up our paychecks. Some people drove a considerable distance on their day off only to find that the date for paycheck pick up had changed for some ambiguous reason. This happened two days in a row recently and I can only imagine how many times it has happened since. The workplace was incredibly unsanitary- no cleaning crew, no toilet paper, no hand towels. Some people were even bringing in their own toilet paper just in case they had to use the bathroom. There was, for almost a week, blood in the men's bathroom and on the urinals that remained unattended to. Some of the Sam's Club greeters I talked to via phone told me they were not informed that Pacesetter was severing its ties with Sam's Club (thus, severing their positions) until the actual day of their termination, even though everyone in our call center had known about it for a week. Despite claims to the contrary there was at times a very noticeable amount of favoritism going on, not to mention repeated claims by other employees (generally female) that they were being favored because of their gender, or that they felt the higher ups were making advances. I talked to many customers who had either a terrible opinion of Pacesetter or who were in the process of having Pacesetter products installed on their homes who reported only half of the project being finished or who said the installers had been waiting in excess of two months for the remaining part of the customer's order to arrive. Generally employees received two ten minute breaks on top of a lunch break for an eight hour shift, but in the call center I worked in the manager took away the ten minute breaks on the grounds that employees only utilized those ten minutes to complain about the company. Not to mention the fact that call center employees would set leads that representatives would fail to run, and in these cases very rarely did the reps call the customer to let them know that they would be showing up. Managers were required to work overtime for less than half of their regular hourly wage, and according to at least one person, the leads that were generated were then reassigned to certain individuals that were favored to get bonus checks. They changed the bonus structure so repeatedly that no one knew what the actual bonus structure was nor if they were being ripped off for their bonus checks. Certain employees claimed that their job titles were changed without them ever knowing it so that they could no longer claim unemployment. One employee was even told that she was terminated in the system, though she had never been told about this and was still collecting paychecks. When benefits were cancelled, no one was told until after it happened and there was no COBRA plan offered, and many people had chosen Pacesetter because they couldn't wait another six months for benefits at another job. Many of these people have families and children and felt that they had job security with Pacesetter Corporation.
There was so much that happened in the time that I was employed at Pacesetter that it would be hard to recount every event, but this is a nice sampling. Perhaps the most incredible thing about all of this is that it was happening in the same building to which Pacesetter was supposedly in the process of moving their corporate offices. If this is happening in corporate, how many shady things could possibly be taking place in their other locations? You know it's pretty bad when the local Walmart won't even cash your paycheck.
From what I have been told a local news station will be airing a story about Pacesetter and their crooked ways. Anyone in Pittsburgh should tune in!
From: Steve Hammons
Subject: Justice is served
I was going through a management seminar back in Omaha ant Pacesetters factory when news broke out about the planes crashing into the world trade center and the Pentagon. After this happened, Pacesetter had probably their worst sales week on record. Their "National Sales Manager", who was the instructor said "what's the matter with these sales people anyway - they still have bills to pay"! Right then and there, I lost all interest in being employed by this company. I could feel the pain of those who lost thousands of loved ones in the World Trade Center and the Pentagon as well as the plane that crashed in Penn.
It brings justice for all those people that wore out their cars running leads for this scum bag organization. It's so good to hear that they are out of business! I feel sorry for all those people that were sold windows with 25 year non-prorated windows on the premice that the company would still be in business. This parasitic company has finally run it's coarse. Well, I guess there is a carnaval or two that some of their managers could hook up with. They need some good bull shitters to run their booths.
From: Can you pay us today
Hello.IF YOU SEE THIS AND WANT TO KNOW WHO IT'S FROM.WELL GIVE ME A PAYCHECK AND I'LL TELL YOU.I HAVE BEEN WITH PACESETTER FOR 3 YEARS AND ALWAYS HAD A PAYCHECK AND NOW THAT THEY HAVE CLOSED THE DOORS ON 05/27/05 THEY DONT WANT TO PAY UP.I HAVE 3 KIDS AND A HOUSE PAYMENT.WHO ARE YOU TO PLAY WITH OUR MONEY.I WILL BE CONTACTING NEW 8 OUR YOUR SIDE AND THEY WILL BE A GREAT HELP FOR ME.WHEN WE ALL SAT IN THE METTING.MIKE PATERSON SAID THAY WE DONT HAVE A PLACE HERE ANYMORE.AND IF YOU KNOW THAT JIM ONE ARMED WURM. HE HAD TO PUT HIS TWO SENCE IN.HE HAS BEEN RUDE TO ALL THAT HAVE CAME IN AND OUT OF THAT PLACE AND HE THINKS THAT HE IS GOD....NOT .....MIKE IS A GREAT GUY AND HAS A BIG HEART.BUT HE NEEDS TO OPEN WITH US ABOUT OUR CHECK'S.ARE WE GOING TO GET THEM OR NOT?????OR DO WE TAKE YOU TO COURT,YOU BE THE JUDGE....
From: Bill Bowden
Subject: Gary fought for what ?
If you want to praise Gary or even Phil show us your name and the many can ask you where you get your ideas from
I guess the only thing you can really say is that you can never get to much of a good thing even it means at the expense of vendors, employees, and customers.
NO MATTER WHAT YOU DO OR WHO YOU ARE REMEBER WE ARE ALL IN THE ONE AND ONLY PEOPLE BUSINESS ???????
PACESETTER MUST HAVE DID SOMETHING RIGHT BECAUSE IT GAVE YOU ALL A WHOLE LOT TO TALK ABOUT !!!!!!
AS FAR AS THE PAST AND THE FUTURE REMEBER THE ONLY THING THAT MATTERS IS THE PRESENT OF WHAT YOU LIVE WITH !!!!
PACESETTER CORP MAY YOU REST IN PEACE AND THANKS GARY FOR FIGHTING AND DIGGING ALL THE WAY TO THE END FOR THE LAST LIGHT OF HOPE AND PHIL WHAT A TRUE LEGEND YOU WILL ALWAYS BE REMEBERED
Subject: My best 10 Step....
Hey don't give the fool from the vent the credit..I made 200 million by over charging price and crazy interest rates..half you cust. are stupid and you employees are sissys...Sure Gary did a good job surronding himself with the biggest loser group
"the monkeys from pitt" ( hey who was that stupied monkey na,na, I'm gay,na,na or the dwarf that ran marketing and sam's) The company was failing for the last 10 yrs thanks Gary for being the fall guy..I sold Gary a sinking boat filled with losers Phil
Subject: Gary Iskra, the professional can man
If feedback #43 is really Gary Iskra, may the bird of paradise take a big ol giant dump on your head, Gary.
Here,s to a successful crap on that piece of shit on top of your shoulders. Signed, the formers employees who were loyal to you thru thick and thin.
Subject: Opps i did it again
Hi everybody this is gi I know you have all been working real hard but I just wanted you to know. I again have capatilized on thepoor ignorant working class. Sorry about your misfortune but I cleaned up on this deal. Your paychecks the vendors you all wont be paid be well hang the backlog and collect the $ . See you all and just keep working
Committed to your success
ps Mickey is got it going on
From: Steve Hammons
Subject: Now they will have to get a real job!
As a former assistant manager, I got to know their system real well. I mainly had to work at this place due to the proximity of my home to the work centers. I was 2 hrs away from civilization, so this job met my needs, due to the out of town motel type business that it was. I even won a trip to the Bahamas one summer. I felt like a "mercinary"(sp?), just going through the motions. It became clear to me that I didn't like the company, their products, or the cookie cutter clone desciples, which they called managers. If a customer didn't want to make a decision right away, then it was your fault and you had to get raked over the coals at 8am the next day over the phone in your motel room. (Oh, I forgot, they were just trying to help you be a better saleperson). This made me very mad, due to the fact that some 20 something year old punk that was put into a manager's position, who didn't even do as well as you when he was a salesman was trying to tell you what you should have done. I'm just glad that these scum bags are out on the street looking for work right now, and being that Pacesetter has such a great reputation:-), their resumes will not help them find another job. I quit right after one Thanksgiving back in 2001, when I was at Clearlake, CA. We were instructed to stay there on Thanksgiving Eve and run leads, during a driving rain storm and a 5 hr drive to get home after our last call, that could last till midnight. No funds were provided to stay over night and we were supposed to go back down there on Friday, the day after Thanksgiving. I saw at this moment that this company was not concerned at all about family values and amoung other things I quit, cold turkey! They wanted me back, but I stuck to my priciples and even got unemployment. Well, since then I have been a Yellow Page Account Representative and for the last 2 years, I have been a Marketing Consultant for a local paper in Eureka, CA. I am doing well and when I tell my wife, who is a banker what my experiences were like, she says, that she is so sorry that I had to go through that experience. We have been married for 1 1/2 years. Thank God that I survived the Pacesetter experience and hope that those con artists, who I will not name, but they know who they are, have to push a shopping cart and live under an overpass to make up for their past sins. Justice has finally been served. Nice knowing you Dave (who has a color for a last name), and Gary (Mr. Ground Hog Day)(whos last name is a sound that a chicken makes). Hope you get to experience what I did!
From: zoanne martz
Subject: we also had a really, really sucky experience with pacesetter and are glad were not the only ones.we're not crazy!
we were sold the "fantastic Coating" product from pacesetter.Our first clue was when after making the sale, a man came to our house to our house to authorize our signature for the contract so that they could "take our house" if we did not pay. We were not told this by the salesman and so we said we were not interested. Not that we weren't planning to pay,but the threat of taking our house was not somthing that we wanted held over our heads. We were told at this time that because we signed the origional agreement more than three days before, we were by law unable to back out on the contract. We went ahead with the "coating" project, but trying to find out when someone was actually going to come out was almost impossable.No one would be in the office, or they would say i would have to talk to someone else,who wasn't there. finally someone came out. no one called ahead to say they were coming, they just showed up one day. the men who showed up were very nice hispanic men who were "only painters". they said they had never worked with this "coating stuff". They hosed down the house and were ready to spray the primer. Since the salesman had promised all kinds of prep work (considering after interest,we were going to be paying over twenty one thousand dollars to "paint" a one thousand square foot home)I stopped them to ask about sanding and prep work. they kept repeating "were just painters". They had no tools or equiptment to do anything but paint. Even their sprayer quit and they said it was old and didnt know what to do next. They left and after several calls to Pacesetter,they came back after a couple of weeks. As soon as the started putting on the main coat, after the primer, we knew they had the wrong color. We had wanted light grey with dark grey trim. The color they were putting on our house was white. It was whiter than the primer that was supposed to be white. After several more calls to pacesetter,they finally sent someone out from the company.I told him all of the problems we were having. He wrote all over the house the things that the people should,"SAND HERE,CALK HERE," etc.After the twenty plus thousand "paint job" all this writing showed right through the paint, most of which was right around the front door, and very conspicuous. I was going to complain about this, but while looking at this, I noticed that the coating was bubbling up all around the house.I took pictures of this and other places around the house that were peeling off in huge sections. I didn't get much response, but kept taking pictures every month or so as the problem got worse and worse. I finally sent them about two dozen pictures of the paint peeling off over the year. After threatning to go to the local T.V. station and to an attourney, they finally offered to do vinal siding at no extra cost. This offer started a whole new set of "fun with Pacesetter". If I get a response from this and if you're interested, I'll go into the details of chapter two of the Pacesetter horror. Thanks for listening. Please respond. Zoanne email@example.com
From: Mickey Madden sucks
na, na , we closed you all suck
From: Former District Manager
Subject: left in october of 2004
Folks even though I do feel your pain as a former employee, I need to ask you and you yourself why you allowed Iskra to abuse yourselfs. Dont play the poor victims this company and this man were able to play these games because many of you were naive and foolish. All the talent had and was moving on why didnt you
Subject: Sacramento Drama
Check out one of Sacramento's local news stations!! Go to kxtv.com and click on the headline.
From: James Dunn
Subject: Pacesetter callcenter closed in Sacramento
Pacesetter has temporally closed its callcenter in Sacramento CA. The employees there have not been paid since the 5th of May and that check bounced. Local news is supposed to be covering the story.
From: Heather Durbin
I worked for Pacsetter in SanAntonio for 3 days and then quit, it was such a rip-off and I wasn't about to do telemarketing for a company that I did not believe in. Well, needless to say, Pacesetter couldn't pay their rent in S.A. and went out of business. They still owe me a 3-day paycheck and I still have not recieved it. Could you provide me with the Corporate office number. Thank You!
Admin's Response: The only number I know of offhand is 1-800-444-1284, which I was led to believe was Gary Kluck's office.
From: Laid Off Today
Subject: Pacesetters Woes
As of May 31, 2005 at approximately 10:00am (est) the Pacesetter Corporation closed its doors. They told all of their current employees (I am one) that they were being laid off and to go and apply for unemloyment benefits. I am owed about $2000 in back salary and was promised by James Wurm, Supervisor, that two checks would be forthcoming. One is to be mailed on Wednesday, June 1 and the other would be maild on Friday, June 3. With all the problems that San Antonio has had with their paychecks, now that they have closed company wide, I doubt seriously that any one of us will see any monies owed any time soon. If indeed we do get checks I will apologize to all after the check clears my bank! A moment of silence please for what once was a pretty good company to work for......
Subject: Pacesetter meets the maker
Anybody wanting to see the video on pacesetter and the DA,s office in San Antonio, go to WWW.mysanantonio.com. after that go to multimedia KENS5 video, after that go all the way down to KENS5 I-Team. you will see 2 reports, one on May 24, the other on May 30.
Subject: The party has begun!!!!
A local news station in San Antonio televised on May 24 and May 30 the goings on of the Pacesetter Corporation. The Bexar County district attorneys office has started an investigation into all the bounced payroll checks and how can Pacesetter be conducting business even after the locks were changed on their building on May 10 for not paying the rent. Go get em DA"s office and every agency that is out there. Put the Pacesetter Corporation in their place, and make them follow laws like every law abiding citizen has to do.
Subject: Heavens no
My money my life is an Email, my mistake, however the purpose is to try to unite Pacesetter employees and the wronged customers some how, We're frustrated beyond beleif. I too am owed a great deal of money,know many others in the same boat and have tryed conventional ways to obtain it back, ie Work source, consulted with an attorney, with no luck. I am trying to get a web site with hopes that we will get noticed. This is so wide reached I can't beleive that noone will help. If anyone is having any luck getting thier monies, than everyone needs to know how . Sorry for any confustion, and am thankful to this site that it exist. That in a word is why I think there needs to be someway for us all to unite.
From: In the know!
The admin is correct. This is an e-mail address, not a website. Is it the address to a Pacesetter "manager"(and I use the term loosely)to keep screwing the poor employees still looking for their paychecks?
Subject: UNITED WE STAND, DIVIDED WE FALL
SORRY EVERYONE THE WEB SITE IS MYMONEYMYLIFE@HOTMAIL.COM AGAIN MYMONEYMYLIFE@HOTMAIL.COM
Admin's Response: Err... that's still an e-mail address, not a website.
Subject: UNITED WE STAND, DIVIDED WE FALL
COME ON EVERYONE, ITS TIME THAT WE GET TOGETHER. I TO AM A PACESETTER EMPLOYEE IN TEXAS THAT IS OWED A GREAT DEAL OF MONEY, WE'VE BEEN ROBBED. I'VE PERSONALY TRIED THE WORK FORCE COMM.FOR SOM RESOLUTION, BUT HAVE HIT SOME DEAD WALLS. CUSTOMERS, IF THERE ARE ANY OF YOU, COME JOIN US, YOU'VE BEEN ALSO WRONGED. I FEEL THAT PACESETTER WILL NOT BE ABLE TO IGNORE US IF WE SPEAK IN NUMBERS. PLEASE GO TO MYMONEYMYLIFE@YAHOO.COM, NOW IT WOULD SEEM THAT MANY STATES ARE INVOLVED, I AM HARD PRESSED TO THINK THAT THERE IS NOTHING WE CAN DO. STAND UP TO FIGHT FOR OUR RIGHTS AND OUR MONEY.
Admin's Response: Umm... that's an e-mail address you provided, not a website.
Subject: Corporate office lost in translation Oh My!!!!!
Since were calling the kettle black let me make it a little darker. Rumor has it we were granted monies from the State. To house our corporate headquarters in the Steel Building in Pittsburgh Pennsylvania. on the 56th floor. Supposingly to happen the end of April.
Well Surprise Surprise!!! Were The Hell Our We.... Our checks our still being issued out of Omaha, but the monies our being transferred to a new account. Honestly I have never heard of it taking 3 months to open a bank account.
Normally don't you need money $$$$$$$$ TO DO THIS.........
Well Dah, Pacesetter seems to be lacking in the green stuff.
Subject: May I have your Job Mine Sucks!!!!!
We have filed complaints with Department of Labor & Industry
We've heard it from the grapevine, actually its a great conversation piece. Pacesetter is filing Banckruptcy, and filing under either P.C.A. Marketing/Weather Master Products. Oh won't our homeowners be thrilled once they here. Were still going to take your money, bother you until we get an appointment, and promise you the best energy product we have.Pacesetter tells their homeowners we custom make everything to your liking, SORRY!!! The only thing Pacesetter custom makes is remembering the first lie they told to cover up the second.
From: Also in the know!
Subject: referring to the last post.
In response to the last post about the remaining offices, Sacramento is in deep water too. Managers haven't been paid since April 2, much less anyone else, and bouncy bouncy went their checks too. They had at the most 5 people in the whole office yesterday and the poor souls that are left don't expect the doors to stay open through the rest of the day.
I guess the old saying is true: "What comes around goes around"!! You shit on people for so many years it tends to catch up with you.
The Sacramento "Non-Profit" Center is going down!!!!
From: A Pacesetter Telemarketer
Subject: Pacesetters Financial Woes
I have worked for this company over the last several months and can pesonally tell you that they are just one step away from closing their doors. They have recently closed all their facilities except for west coast/east coast and home office now in Michigan. Their two most recent closers are San Antanio and Kansas City office. They cannot pay their employees and are at least one month behind in my own pay! They issued payroll checks that bounced like rubber balls. They make promises to you and do not keep them. Supervisors will look you in the eye and lie.....lie....lie.
From: Lasyne W. Kerley
Subject: Pacesetters Going Out of Business
Thanks for the information on Pacesetters. Guess that puts a void on our warranty! I guess we were lucky with our purchase and installation here San Antonio and have not had any problems. I certainly didn't know they were going out of business. Again thanks for your web site, at least I could find out they went out of business.
Layne W. Kerley
From: rather not say
Subject: notes from an employee re: Mike
I am a current employee of Pacesetter of Grand Rapids.As far as the pushy telemarketers go, I always talk to people like they were my mom or my grandma. However, I cannot say that about others. There will always be idiots where ever you go. My real complaint is that today, 5/26/05,they told us to go home and come back Wednesday the 1st. The paychecks we were supposed to get today will not be in until 6/2/05. We were supposed to get paid 5/23/05. For the past 2 weeks they have been at least 3 days late with our checks and several people who are getting checks have had them bounce. Our boss Mike, told us today that no one was getting singled out to get paid while others were not. He said that he would not lie to us and everyone had to wait until the 2nd to get paid. Not true, the Managers will be paid sometime between Friday and Saturday, granted, the managers have not been paid in a month, and they deserve to be paid, but how can you look us in the eyes and lie to us, those who have been loyal. Were you afraid of the reaction you would get from us? You should be. You do not see any of us telemarketers driving a 60,000.00 truck to work. We are working class people trying to keep our heads above water by doing an honest days work and you treat us like this Mike, shame on you. People at work will find out about this, I'll see to it. Say good bye to any credibility you may have had or any respect as a human being we may have had for you.
From: In the Know!
Did you see the way "management" behaved? How bout the loser on the motorcycle! Anyone want his address?
Subject: old boys new tricks!
Admin's Response: Very interesting news report, though not all that unexpected.
From: Carla Rogers
Subject: pacesetter DOES suck
We had almost $20,000 worth of Pacesetter products installed on our home in Texas. Our windows are pretty good, but the siding is horrible. We fought with them and threatened lawsuits and various other actions. finally, someone came to fix the siding after five months and simply took insulation out. They said it was because our house shifted. I know and have proof that the old siding was warped and twisted. They said they would fix the old siding first, but did not. We have a 1240 square foot home and our siding cost $9000. My parents had siding done by a different company on their 2100 square foot home and it was $7000 including relocating a window. Pacesetter overcharges, does not complete the work as written on the contract, and lies constantly. They are a member of the BBB. Someone there is not doing their job. If you have trouble with any company, contact your state Attorney General. They can prevent the company from ever doing business in your state again.
Subject: unpaid money
Anyone wishing to obtain unpaid wages, bonuses, bounced payroll checks or unpaid expenses please contact us for further information. firstname.lastname@example.org
Pacesetter employees and previous employees only please.
Subject: ruby parks
Federal Diversified Services used to be the bank owned by Pacesetter and Phil Schrager. It has since changed names to Amerifirst Home Improvement Loans. Their toll free number is 1-800-228-2179. This bank is in Omaha, Nebraska. Hopefully, this will help you Ruby.
Admin's Response: Thanks for the assist!
From: Ruby Parks
Subject: Bought out by Fed Diversified.
Who bought Pace Setters? I think it is someone by the name of "Fed Diversified" at least that who is taking $172.222 from my mother's checking account every month and has a second lein on her home..... She has received no monthly statements etc about this amount. They charged her $10,000.00 to put up an awning over her patio and one set of French doors!!!! I don't know what other "home improvements" they did for her. If you can help me track them down I would greatly appreciate it. We didn't know that there was a second mortgage on the house until it went to closure! Thanks, Ruby
Admin's Response: I believe it was sold to CEO Gary Iskra, Gary Kluck, Mickey Madden, and Rick Schrager. Federal Diversified Services is the financial division of the company. I don't know of a website for Federal Diversified Services, but I would assume there should be contact information on at least some of the paperwork from the sale.
I would like to know if the owner of Pacesetter, Gary Iskra, is the same Gary Iskra that was barred in the state of Pennsylvania in 2003 by the attorney general for violating consumer protection laws in the future? If so, how is Pacesetter getting away with keeping deposits from customers and writing worthless payroll checks to employees?
Admin's Response: I have no idea, but it wouldn't surprise me in the least.
Subject: where is our legal system?
Writing a bad check is suppose to be illegal.
Writeing a bad payroll check sould be a more serious offense. Pacesetter has written bad checks
Texas has payday laws so does California and most states do to. Pacesetter breaks those payday laws. Pacesetter does not pay their employees in a timely matter.
Selling a product and not provideing it is illegal.
Refusing to refund money in a timely manor when you do not provide the product has to be illegal. Anybody who goes to someones home and steals their property or money is very likely going to be punished in a court of law. SOMEBODY PLEASE TELL ME WHY PACESETTER IS GETTING BY WITH THIS HORRIBLE BEHAVIOR!!!!!THIS IS SICKENING.
From: In the Know!
Subject: In the Know!
They've locked the doors in San Antonio and left a bunch of people with bad payroll checks! Why won't the labor board look into their practices!
Admin's Response: Hopefully they will, and soon! I assume the more complaints they get, the faster it will happen.
From: jacqueline jones
Subject: Who are theses people?????
Im just trying to get the pacesetter corpertion to stop calling my home??? three times a day and ive asked them not to they keep xalling ive put them on my call trace list with my telephone company and also asked them not to call and cursed them out several times and they just ignor me even wehn i tell them im not interesested and they have the wrong person ect
Admin's Response: I'm pretty sure that if you tell them to add your number to their Do Not Call list, and they continue to call, you can file a complaint with the Federal Trade Commission (http://www.ftc.gov/). This will likely result in a fine for the company, and given Pacesetter Corp's current apparent financial condition, I don't think they would want to risk that.
From: James Ringheimer
I am writting in regards to siding windows and doors put on my inlaws home by Pacesetter around 3 to 4 years ago. Since that time windows and doors have been replaced by another party because Pacesetters were no good.The siding has continued to blow off through the years when we have a little wind just yesterday more blew off in a 30 mph. wind I would like to know if you can tell me what can be done about this problem. Thank You for your time and help. James Ringheimer
Subject: Getting the run-around
Signed contract for kitchen cabinet refacing on 1/21/05 with expected installed in 3-6 weeks. As of April 1, no cabinets. Followed up with numerous people and finally was told that our cabinets got "lost" in California. New cabinets would be made and to expect a 4-week turnaround for installation. After following up again today (because I did not receive follow-up from Pittsburgh office as promised), was again informed that our cabinets are no where to be found (Michael Strauss). I asked for a detailed explanation - he provided none, other than "I'm sorry, this is very embarrassing". I responded that this was unacceptable and I would like our deposit of $500 returned. Mr. Strauss gave me a name/number of a person in Accts Payable to coordinate the return of our deposit - and of course, no live person on the other end. Left voicemail messages - still awaiting response.
Before I signed a contract with Pacesetter, I looked in Better Business Bureau web site - and NOTHING is posted in the negative for the last 3 years. I have submitted a "formal" complaint with the Better Business Bureau in hopes to have intervention and receive our deposit.
I will follow-up with certified letters to the President and CEO - but I have a feeling it won't even get read.
What a nightmare --
From: Female Ex Employee
Subject: Used to work there - Rancho Cordova, California
The salesmen are all married and cheat on their wives when they go selling in rural areas; they also sleep with the girls who work in the office
The GM sleeps with all his Admin Staff
The whole organization is crooked from the way they sell to the huge parties they have for the salesmen who sell alot - trips to Florida and other huge parties.
I got booted out the door when it was discovered I was sleeping with the General Manager, and we was also sleeping with the New Admin Manager, who was my boss.
If you want home improvement, go to Home Depot or find a reliable contractor. I was a young woman and didn't know what I was getting myself into. The whole organization from Telemarketing, to their Deeds and Contracts is a fraud.
From: Ex employee
Subject: Glad to be gone
After 17 years as an employee I have never been happier. I left as an executive and found that the NORMAL business arena is a 40 hour week and allows for talented people like myself to make the same money in half the time i was required to work in my prior job. The company is set up to work management no less than 60 hours a week and this is a six day week. What they ask is for you to forget your family, your own personal time, Your kids birthdays and school plays. This is a company that is in no way geared toward family. They expect sacrafices that in hindsight I would never make again as family is gonna be there when the times get tough and Pacesetter could give a damn. The key word is greed and business at all costs including the employees own personal life and commitments. The only thing I regret is not having left 17 years ago and realizing that there is life after Pacesetter
From: Thomas Huffman
Subject: Incessant calling
I am a retired home builder. They have been told, cussed at and screamed at not to call my house. When they do I am charged twice. My normal long distance to send the call to my cell phone and my cell phone cost. I do not have to buy any thing them to understand they are predatory asses. this has been going on for months. I have beenthreatened that they are going to send my case to their prosecutor to prosecute because I swear at them when they call. What a bunch scum.
Subject: Very upset
I am very upset - My husband and I had an appointment to meet with Pacesetters on the 18th for cabinet refacing in the kitchen - He came out and gave us a price of about $7,900 -my husband told him it was too high and he dropped it to $7,395 - just because he's a nice guy - we signed the contract and gave him $100 downpayment. On the 19th we decided that we did not want to do this at this time so I faxed and mailed a letter to the salesman cancelling the transaction and asked that he send my husbands paycheck stub and our check for $100 back to us - he said he would be out to the house on the 20th to deliver them himself - he was a no show and since we have made 2 appointments each being a no show and then we received a call wanting to set up an appointment to measure for our new cabinets at which time we told them that we cancelled it. Now it is the 26th and i have received my husbands check stub but no deposit back. I called my bank and the check was cashed on the 25th. And no one seems to be able to tell me when I will be receiving it back.
I found this website while at work because I was looking for the phone # to Pacesetters to call them again. Boy, I am glad now since reading all this that we did cancel this I am just hoping that I won't have to go through a huge ordeal to get my $ back.
From: renee g
Subject: Seductive salesman
Note: I probably should be embarassed to be telling this story, because I thought I was fairly well informed on doing business with contractors, and some of the following events pretty much make me look like an idiot. But this sort of business practice should not be allowed to happen and I will be following this incident up with a certified letter to Sam's club headquarters (a very business like version of the events), because Pacesetters is using Sam's clubs good reputation as a way for these unethical salesmen to get into your house.
A few weeks ago I was approached by a lady wearing a blue sam's club vest on one of my frequent trips to Sam's club, who told me that Sam's club now offers remodeling services. Since most of the products I buy at Sam's club are of very good quality and very often the best price that you can get, I thought that remodeling services thru Sam's club would be a good deal and an honest company to do business with.
Well, last night a salesman from Pacesetter came by, the first one, half an hour before they were supposed to be here, He dug out his bluebook to tell me the "Pacesetter Story" and I basically told him, I wasn't interested in the history, just wanted an estimate, so he said he would schedule someone to come out and take measurements. Maybe it was because my exhusband (big tall guy) stopped by to see our daughter, but this short little redhaired salesman gave up real easy. I went back to whatever I was doing before he got here, then about half an hour later the doorbell rings, and there is a younger, taller, goodlooking, dark haired guy standing on my doorstep who tells me he is here from pacesetters, well I am very surprised and tell him that someone had already been here for our appointment, and he asked what the other guy looked like, then fussed about the guy was not supposed to come here and that he would talk to him about it. Now a little background, I am 47,(but look more like I am 38) single, nice-looking, had just bought my house in Nov 2004 and very proud of and really love the house, I had bought a new car the day before this appointment, so I was in a very happy good mood.
I was really looking forward to getting started on having my house remodeled and watching it become my vision of my perfect home.
The pacesetter salesman (his name was allegedly Chris)was an expert at their ten step sales technique, and then some.
He was very flirtatious with me, he noticed my books and my music, and gee, those were his favorites too! He thought my new car was just totally great, and my house was great, but heck anyone with a putty knife could just break into my house in a minute because of my old windows, and he said that I was probably wasting half of my heating and cooling costs because of those windows. ok this is where it is gonna be hard for me to tell, but here are some of the "pickup" lines he used on me. "I feel we have a connection (while gazing fondly at me) ""I noticed you only have a few smile lines on your face" "You are so very intelligent" He also implied he was single (yet later on, mentioned having to go pickup his girlfriend's child at daycare, but the 3 or more beers he had drunk by that time probably made him a little careless about what he said).
He drank about 5 beers, and I had about the same, so I am a little fuzzy on some of the details, but we sat outside and talked and talked, my adult son that lives with me, was even fooled by Chris's act (at one point, when Chris was supposedly going to his 6pm appointment, and my son and I were alone, my son made comments about noticing that Chris and I seemed to find each other very attractive) and was wondering about Chris's remark that he was going to take a nap over here (my son was curious as to where in our house this nap was going to take place)
Chris actually mentioned wanting a beer (I have a well stocked fridge, and am quite fond of imported beer) that's how we started drinking, this is party season in texas, basically our version of marde gras, then when I noticed smoke from a neighbor's yard and commented on them bbqing, he said that's what I should be doing, so I offered to cook dinner on the grill. this was about 6pm, and his phone that had been ringing about every 15 minutes, rang, and he needed to dash off for his 6pm appointment that he was late for, yet when I offered to help him look up the address on mapquest and find a shortcut around the rush hour traffic, he said it was ok, he could look it up on a map in his car.
About 15 minutes after he left, he called and said his 6pm appt canceled and he had to pickup his girlfriend's child at daycare, but would be back for dinner.
to make a long story a little shorter, I did sign a contract, and honestly I do not know if it was all an act that he found me attractive (on one of the online dating sites, my attractiveness rating is 9.06 out of a possible 10, I wasn't dating primarily because of not having time to do so, because of things like moving, remodeling, my job, and my children) I tend to think it was all an act, he should probably be getting an oscar for his acting ability, but thank goodness I figured out pacesetters was a bad deal before my 3 days to cancel are up, so at least I can get out of the contract.
I wonder, if he would have tried to seduce me to get me to sign a contract, this was a very strange experience, some of the questions in my mind, just how was the second salesman "my type" taking into consideration the first salesman saw my ex-husband, so he had some idea what I find attractive in a man.
Do they recruit psyche majors, cause not only was this guy smart, he was very good at manipulating and reading me. how low could or would this company go to sell their overpriced remoding services?
Subject: gotta wonder
With all the horrible shit going on at Pacesetter why has no one updated the site????? Pacesetter has had health insurance canceled.... is on cash and carry.... and the list goes on and on.... the ship is sinking. Oh... one more thing... no one has seen Gary Iskra in ...oh I don't know how long..... Don't think I would show my face if I were him either.... he's already shown all of us his a##!
From: Dee Bly
Subject: bad work after the work is done
I wish I had seen this page before my husband and I bought our windows. It is not to say that i'm not happy with my windows because i am happy, but it is the work after. when our windows were put in I was in the hospital. but when I got home the next day my husband told me that there was a scratch on the big window in the livingroom. I called the next day to have someone to come out and fix it, needless to say it is still not fix and I got out of the hospital on Super Bowl Sunday of this year. I wrote them on their web page and had someone call me to make appt. to come out but never showed up. Well finally last week a person showed up with no appt. or no phone call saying that thay were coming over. Well it is a week later and my window is still scratched. I will write and let you know if it gets fixed soon.
From: Ken Innes
Subject: The Next Book
Wow, the first book of unfiltered visitor feedback sure was popular. So in response, here's a new one with plenty more free space for everyone to express themselves.