Various Other Pacesetter Corporation Experiences
Any opinions expressed in the following story are those of the author, and do not necessarily reflect the positions of anyone involved in the creation or maintenance of this web site. Information presented in the message should be considered "as observed by, and to the best knowledge of, the author", and not as a statement of fact.
Thanks to Pacesetter Corp. and their attempted legal action to shut down this site, we have now started asking each author to swear, under penalty of perjury, that everything stated in their story is true. The author of this story has confirmed that everything stated in it is true. Also, someone seems to have posted this story on the misc.consumers.house newsgroup, so it can be read there as well.
Subject: You saved us!
I cannot thank you enough for putting up and maintaining this website. Let me tell you why.
Last week I was shopping at my local Sam's Club (Chandler, AZ) when a female Sam's Club employee approached me. She chatted with me about the new home improvement services that Sam's was now offering and asked if I would be interested in any of them. I told her that I was, in fact, very interested in several of them. She said that she could set up an appointment for someone to come out and give us an estimate on the work that needed to be done. My first clue that this was more than I was expecting was that she wanted to set the appointment for the evening hours when my husband would be home. After all, how often do contractors come in the evening to give estimates? Alas, I failed to see the red flag and set an appointment for the following Friday morning (my husband works from home on Friday's and would be around if he was needed).
Friday morning came and a very nice chap showed up with several large boxes (window displays). He was very genial and we chatted for several minutes and he showed me the very ad in the newspaper that had enticed him to apply for a job with Pacesetter. He even sang a song to my son Noah about Noah of the Bible! At any rate, it was amazing how much we had in common. I have eight children, he had raised six. We home-school, so had he and his wife for a time. He made several references to bible colleges that he or his children had attended and etc. But, I digress. After about thirty minutes, my husband got up and left the room for a conference call in another room. The salesman mentioned that my husband had disappeared and asked whether or not he would be returning. I explained to him that he would not return for some time. He then told me that he needed the attention of us both for a few HOURS and perhaps he could come back another time. I now understood that we weren't going to be getting what I was expecting ( a licensed fellow with a tape measure, clip board, and calculator who would hand us an estimate and a business card within thirty minutes and then leave) and was grateful that he was leaving. I saw him to the door and decided to head straight for my computer now that I knew that Sam's Club was not the one providing the services, but rather some company that I'd never heard of before to see what, if anything, I could find out about them.
Lo and behold, aside from corporate sites, what should I find? Your site! And ONLY your site! What I read confirmed every suspicious theory that had been floating around in my mind since the minute that sweet man and his boxes walked through my front door. When the appointment setters (two of them called, within about twenty minutes of each other this morning) called I told them that we were no longer interested in meeting with a representative of their corporation. When they asked why, I told them that I felt that the Sam's Club employee had not adequately informed me about what I was signing up for and that I had absolutely no interest in spending any amount of time with a salesman.
Thank you for taking the time to detail your experiences with the corporation and for allowing others a voice as well. I am sure that they are not out to defraud the public at large and may well have provided us with top notch products and services overpriced or otherwise, but the fact remains that I have now been saved from a sales pitch when an estimate was what I wanted! Thank you again!
Admin's Note: This post may have been altered from the original version to remove the sender's name and e-mail. Spelling and grammar have not been corrected.